Back Office Customer Support Executive

Job Title: Back Office/ Customer Support Executive

Company: Healthy Hugs Healthcare Pvt Ltd.

Locations: Malad, Vasai, Virar & Panvel
Employment Type: Full-time

Job Summary:

We are seeking a detail-oriented and proactive Back Office Customer Support Executive to join our team. The role focuses on supporting front-end customer service operations by handling administrative tasks, resolving issues via non-voice channels (email, chat, CRM), maintaining records, and ensuring customer satisfaction through timely backend support.

Key Responsibilities:

• Handle customer queries and complaints through email, chat, or internal ticketing systems.
• Support the front-office team by processing requests and escalating issues when necessary.
• Maintain and update customer records in the CRM system with accuracy.
• Monitor and follow up on pending customer issues to ensure timely resolution.
• Assist with order processing, refunds, verifications, and status updates.
• Analyze recurring issues and provide feedback to improve customer service processes.
• Collaborate with internal teams (e.g., Sales, Logistics, Tech Support) to resolve customer concerns efficiently.
• Generate daily/weekly reports for management on customer service metrics.
• Maintain confidentiality of customer information at all times.

Requirements:

• Proven experience in a customer support or administrative role (1–2 years preferred).
• Proficient in MS Office (Word, Excel, Outlook) and CRM systems (e.g., Salesforce, Zendesk).
• Strong written communication skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Ability to work independently and as part of a team.
• Time management and problem-solving skills.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Experience in e-commerce, finance, healthcare etc
• Familiarity with helpdesk software and ticketing tools.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off

Work Location: In person