Job Title: Medical Records Staff Company Name: Galaxy Hospital Job Summary: The Medical Records Staff is responsible for organizing, managing, and maintaining patient health records in accordance with legal, ethical, and regulatory standards. This role ensures the accuracy, completeness, and confidentiality of medical records while supporting healthcare providers in accessing critical patient information efficiently. Key Responsibilities: Collect, organize, and file patient medical records, both electronically and physically. Ensure timely and accurate data entry of patient demographics, treatments, and diagnoses into Electronic Health Records (EHR) systems. Maintain compliance with HIPAA regulations and institutional privacy policies. Retrieve records for physicians and other healthcare providers upon request. Process requests for medical information from patients, insurance companies, and legal representatives. Monitor and audit records for accuracy, completeness, and proper authorization. Assist with record retention, archiving, and destruction per established guidelines. Coordinate with clinical staff to resolve discrepancies in documentation. Support billing and coding staff with access to required documentation. Participate in audits, quality improvement, and accreditation preparation as needed. Qualifications: Education & Experience: High school diploma or equivalent (Associate's degree in Health Information Technology is a plus) 1-2 years of experience in a medical records or health information management setting preferred Familiarity with EHR systems (e.g., Epic, Cerner, Meditech) is an advantage Skills: Strong organizational and attention-to-detail skills Ability to maintain confidentiality and handle sensitive information Proficiency in computer applications including Microsoft Office Knowledge of medical terminology is preferred Excellent communication and interpersonal skills Ability to work independently and collaboratively in a team environment Working Conditions: Office or medical facility environment May require prolonged periods of sitting and computer use Occasional lifting of record boxes (up to 25 lbs) Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Paid time off Work Location: In person

Customer Service/Back Office Executive Job Requirement: 0 -5 yrs of experience in Customer Service/ Back office Telecalling Candidate has worked on data. Excellent written & Verbal Communication Skills Job Types: Full-time, Permanent Pay: ₹9,465.12 - ₹29,214.43 per month Benefits: Flexible schedule Health insurance Paid sick time Paid time off Work Location: In person

Job Title: Back Office/ Customer Support Executive Company: Healthy Hugs Healthcare Pvt Ltd. Locations: Malad, Vasai, Virar & Panvel Employment Type: Full-time Job Summary: We are seeking a detail-oriented and proactive Back Office Customer Support Executive to join our team. The role focuses on supporting front-end customer service operations by handling administrative tasks, resolving issues via non-voice channels (email, chat, CRM), maintaining records, and ensuring customer satisfaction through timely backend support. Key Responsibilities: Handle customer queries and complaints through email, chat, or internal ticketing systems. Support the front-office team by processing requests and escalating issues when necessary. Maintain and update customer records in the CRM system with accuracy. Monitor and follow up on pending customer issues to ensure timely resolution. Assist with order processing, refunds, verifications, and status updates. Analyze recurring issues and provide feedback to improve customer service processes. Collaborate with internal teams (e.g., Sales, Logistics, Tech Support) to resolve customer concerns efficiently. Generate daily/weekly reports for management on customer service metrics. Maintain confidentiality of customer information at all times. Requirements: Proven experience in a customer support or administrative role (1–2 years preferred). Proficient in MS Office (Word, Excel, Outlook) and CRM systems (e.g., Salesforce, Zendesk). Strong written communication skills. Attention to detail and ability to multitask in a fast-paced environment. Ability to work independently and as part of a team. Time management and problem-solving skills. Preferred Qualifications: Bachelor’s degree in Business Administration, Communications, or a related field. Experience in e-commerce, finance, healthcare etc Familiarity with helpdesk software and ticketing tools. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Paid time off Work Location: In person