Job Title: Medical Records Staff Company Name: Galaxy Hospital Job Summary: The Medical Records Staff is responsible for organizing, managing, and maintaining patient health records in accordance with legal, ethical, and regulatory standards. This role ensures the accuracy, completeness, and confidentiality of medical records while supporting healthcare providers in accessing critical patient information efficiently. Key Responsibilities: Collect, organize, and file patient medical records, both electronically and physically. Ensure timely and accurate data entry of patient demographics, treatments, and diagnoses into Electronic Health Records (EHR) systems. Maintain compliance with HIPAA regulations and institutional privacy policies. Retrieve records for physicians and other healthcare providers upon request. Process requests for medical information from patients, insurance companies, and legal representatives. Monitor and audit records for accuracy, completeness, and proper authorization. Assist with record retention, archiving, and destruction per established guidelines. Coordinate with clinical staff to resolve discrepancies in documentation. Support billing and coding staff with access to required documentation. Participate in audits, quality improvement, and accreditation preparation as needed. Qualifications: Education & Experience: High school diploma or equivalent (Associate's degree in Health Information Technology is a plus) 1-2 years of experience in a medical records or health information management setting preferred Familiarity with EHR systems (e.g., Epic, Cerner, Meditech) is an advantage Skills: Strong organizational and attention-to-detail skills Ability to maintain confidentiality and handle sensitive information Proficiency in computer applications including Microsoft Office Knowledge of medical terminology is preferred Excellent communication and interpersonal skills Ability to work independently and collaboratively in a team environment Working Conditions: Office or medical facility environment May require prolonged periods of sitting and computer use Occasional lifting of record boxes (up to 25 lbs) Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Paid time off Work Location: In person
Customer Service/Back Office Executive Job Requirement: 0 -5 yrs of experience in Customer Service/ Back office Telecalling Candidate has worked on data. Excellent written & Verbal Communication Skills Job Types: Full-time, Permanent Pay: ₹9,465.12 - ₹29,214.43 per month Benefits: Flexible schedule Health insurance Paid sick time Paid time off Work Location: In person
Job Title: Back Office/ Customer Support Executive Company: Healthy Hugs Healthcare Pvt Ltd. Locations: Malad, Vasai, Virar & Panvel Employment Type: Full-time Job Summary: We are seeking a detail-oriented and proactive Back Office Customer Support Executive to join our team. The role focuses on supporting front-end customer service operations by handling administrative tasks, resolving issues via non-voice channels (email, chat, CRM), maintaining records, and ensuring customer satisfaction through timely backend support. Key Responsibilities: Handle customer queries and complaints through email, chat, or internal ticketing systems. Support the front-office team by processing requests and escalating issues when necessary. Maintain and update customer records in the CRM system with accuracy. Monitor and follow up on pending customer issues to ensure timely resolution. Assist with order processing, refunds, verifications, and status updates. Analyze recurring issues and provide feedback to improve customer service processes. Collaborate with internal teams (e.g., Sales, Logistics, Tech Support) to resolve customer concerns efficiently. Generate daily/weekly reports for management on customer service metrics. Maintain confidentiality of customer information at all times. Requirements: Proven experience in a customer support or administrative role (1–2 years preferred). Proficient in MS Office (Word, Excel, Outlook) and CRM systems (e.g., Salesforce, Zendesk). Strong written communication skills. Attention to detail and ability to multitask in a fast-paced environment. Ability to work independently and as part of a team. Time management and problem-solving skills. Preferred Qualifications: Bachelor’s degree in Business Administration, Communications, or a related field. Experience in e-commerce, finance, healthcare etc Familiarity with helpdesk software and ticketing tools. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Paid time off Work Location: In person
Job Title: Junior Recruiter (Sales Focus) Company Name: Healthy Hugs Healthcare Pvt Ltd Job Summary: We are seeking a motivated and detail-oriented Junior Recruiter with proven experience sourcing and hiring sales professionals. In this role, you will support the end-to-end recruitment process with a focus on attracting top-tier sales talent. You’ll work closely with hiring managers and senior recruiters to understand staffing needs and contribute to building a high-performing sales team. Key Responsibilities: Source, screen, and qualify candidates for a variety of sales roles (e.g., SDRs, Account Executives, Sales Managers). Collaborate with hiring managers to understand position requirements, team goals, and culture fit. Post job openings on various platforms and manage applicant tracking systems (ATS). Conduct initial phone screens and coordinate interviews with relevant stakeholders. Maintain a strong pipeline of qualified candidates through proactive outreach and networking. Provide an excellent candidate experience throughout the recruitment process. Support employer branding initiatives to attract high-quality sales talent. Keep accurate and organized documentation of candidate interactions and recruitment metrics. Qualifications: 1–2 years of recruiting experience, preferably with a focus on sales roles. Understanding of the sales hiring process and common success profiles in sales organizations. Familiarity with sourcing techniques (LinkedIn Recruiter, job boards, referrals, etc.). Strong interpersonal and communication skills. Ability to multitask in a fast-paced environment and meet deadlines. Experience with ATS and CRM tools (e.g., Greenhouse, Lever, or similar). Bachelor's degree in Human Resources, Business, or related field is a plus. Preferred Attributes: Results-driven mindset with a passion for recruitment and people. Strong organizational skills and attention to detail. Ability to work independently and collaboratively within a team. Knowledge of sales terminology and industry trends is a plus. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Morning shift Work Location: In person
Job Title: Operations Coordinator Company Name: Healthy Hugs Healthcare Pvt Ltd We are seeking a highly driven and organized Operations Coordinator to oversee the daily functions of our clinic and office operations in Mumbai. The ideal candidate will be responsible for ensuring smooth day-to-day operations, optimizing resource utilization, and contributing to the companys overall profitability. This role demands excellent communication, and problem-solving skills within a dynamic healthcare environment. Job Description : Act as a key liaison between doctors, and patients and administrative staff to ensure seamless communication. Oversee and manage the daily operations and patient conversion rates to ensure efficient optimal experience of services. Maintain high service standards and ensure compliance with healthcare regulations and internal policies. Collaborate with cross-functional teams to implement operational strategies and meet organizational goals. Regularly monitor performance metrics and prepare detailed reports for senior management. Eligibility Criteria: Bachelor’s degree in a relevant field (Medical, Healthcare Management, Business Administration, or similar). Previous experience in operations management or a similar role within the healthcare or service industry is preferred. Strong financial acumen with experience handling P&L responsibilities. Excellent verbal and written communication skills. Proven ability to lead teams and manage high-pressure environments. Proficiency in using healthcare management systems and MS Office tools Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Morning shift Work Location: In person
Job Title: Back Office Customer Support Executive Company: Healthy Hugs Healthcare Pvt Ltd. Locations: Vasai Employment Type: Full-time Job Summary: We are seeking a detail-oriented and proactive Back Office Customer Support Executive to join our team. The role focuses on supporting front-end customer service operations by handling administrative tasks, resolving issues via non-voice channels (email, chat, CRM), maintaining records, and ensuring customer satisfaction through timely backend support. Key Responsibilities: Handle customer queries and complaints through email, chat, or internal ticketing systems. Support the front-office team by processing requests and escalating issues when necessary. Maintain and update customer records in the CRM system with accuracy. Monitor and follow up on pending customer issues to ensure timely resolution. Assist with order processing, refunds, verifications, and status updates. Analyze recurring issues and provide feedback to improve customer service processes. Collaborate with internal teams (e.g., Sales, Logistics, Tech Support) to resolve customer concerns efficiently. Generate daily/weekly reports for management on customer service metrics. Maintain confidentiality of customer information at all times. Requirements: Proven experience in a customer support or administrative role (1–2 years preferred). Proficient in MS Office (Word, Excel, Outlook) and CRM systems (e.g., Salesforce, Zendesk). Strong written communication skills. Attention to detail and ability to multitask in a fast-paced environment. Ability to work independently and as part of a team. Time management and problem-solving skills. Preferred Qualifications: Bachelor’s degree in Business Administration, Communications, or a related field. Experience in e-commerce, finance, healthcare etc. Familiarity with helpdesk software and ticketing tools. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Work Location: In person
need full time physiotherapist Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹15,300.91 - ₹16,000.00 per month Benefits: Health insurance Paid sick time Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person
required clinical physiotherapist Job Types: Full-time, Permanent, Fresher Pay: ₹15,300.91 - ₹20,000.00 per month Work Location: In person
Job Title: Telecaller Company Name : Healthy Hugs Healthcare Pvt. Ltd. Locations: Vasai(W) Duration: fulltime Job Responsibilities: · Answer incoming calls from customers · Ensuring and Adhering to the Target set on Patient conversions. · Assist customers with requests for information, complaints, Booking appointments, and resolving queries. · Follow up on appointments booked/ Cancelled. · Objection handling on patient queries. · Adherence to the script & process. · Adherence to shifts/Login hours. · Responsible and ensuring customer satisfaction by assisting patients with issues and concerns related their · health. · Liaising with different stakeholders in patient’s hospitalization and billing details. · Ensuring patient conversion on leads. · Strong active listening/comprehension skills: They must be able to listen actively to comprehend and decode the · customers’ message. · Willingness to Learn/ Mentor New starts and be a team player. · Willingness to Take additional responsibilities and take feedback positively. Requirements: High school diploma or equivalent; a degree is a plus. Prior experience as a telecaller or in a similar customer service/sales role is preferred. Excellent verbal communication skills in [mention languages]. Strong interpersonal and persuasive skills. Basic computer knowledge (MS Office, CRM tools, etc.). Positive attitude and problem-solving ability Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person