Telecaller

Job Overview:We are seeking a dedicated and dynamic Telecaller to join our team. As a Telecaller, you will be responsible for engaging with potential customers over the phone, promoting our products/services, handling customer inquiries, and ensuring high levels of customer satisfaction. The ideal candidate should possess excellent communication skills and a positive attitude toward achieving sales targets. Key Responsibilities:Outbound Calling: Make outbound calls to prospective customers to promote and sell products or services. Customer Interaction: Answer customer inquiries and provide information regarding products, services, and promotions. Sales Target Achievement: Achieve daily, weekly, and monthly sales targets and performance goals. Customer Database Management: Maintain an updated database of customers, ensuring accurate records of interactions, inquiries, and follow-ups. Problem Resolution: Address customer complaints or issues in a professional and timely manner. Follow-up: Follow up with leads and prospects for continued engagement and closing sales. Maintain Reports: Keep track of daily calls made, feedback, and sales made, and report regularly to the team leader or manager. Team Collaboration: Collaborate effectively with the sales team and other departments to achieve company goals. Requirements:Education: High School Diploma or equivalent (Graduate preferred). Experience: 0-2 years of experience in telecalling, customer service, or sales (freshers are welcome). Skills: Excellent communication and interpersonal skills. Strong negotiation skills. Basic computer knowledge and proficiency in MS Office. Ability to work in a fast-paced, target-driven environment. Ability to build rapport with customers and handle objections. Languages: Fluency in [Insert required languages, e.g., Hindi, English, etc.] is preferred. Desirable Qualities:Positive attitude and self-motivated. Goal-oriented and results-driven. Strong listening skills and attention to detail. Ability to handle rejection and keep a positive attitude.