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Telecaller

Future Concpets

0 years

1 Lacs

Thiruvananthapuram

Posted:20 hours ago| Platform: GlassDoor logo

Apply

Skills Required

database resolve reports support marketing communication crm data

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a motivated and results-driven Telecaller to join our team. The Telecaller will be responsible for making outgoing calls to prospective or existing customers, answering incoming calls, providing information, generating leads, and maintaining customer satisfaction.

Key Responsibilities:

Make outbound calls to potential and existing customers to explain products or services.
Attend all incoming calls and provide appropriate solutions or information.
Generate leads, follow up on inquiries, and convert them into confirmed customers when possible.
Maintain a database of customer information and update records regularly.
Resolve customer queries and complaints in a timely and professional manner.
Maintain daily call logs and submit reports to the supervisor/manager.
Support the sales or marketing team with feedback from customers and market trends.
Coordinate with internal departments for seamless customer experience.
Follow communication scripts and company policies during interactions.

Key Skills Required:

Excellent verbal communication skills in [languages as applicable].
Ability to handle pressure and meet targets.
Good listening and problem-solving skills.
Confidence and a positive attitude.
Basic computer knowledge and familiarity with CRM or data entry tools.

Qualifications:

Minimum 10+2 or any graduate degree.
Prior experience as a telecaller, telesales executive, or customer support executive is preferred.
Freshers with strong communication skills are also welcome.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

Day shift

Language:

English (Preferred)

Work Location: In person

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