Telecaller : Females

Job Overview:

The Telecaller is responsible for making outbound calls or receiving inbound calls from international clients or customers. The role focuses on promoting services, resolving queries, and maintaining a positive customer experience. Effective communication skills, product knowledge, and a customer-focused approach are essential to success in this role.

Key Responsibilities:

• Customer Engagement:
• Make outbound calls or attend to inbound calls from international clients.
• Promote products or services based on customer needs and requirements.
• Provide accurate information about the company’s products and services.
• Resolve customer inquiries and complaints in a professional manner.
• Sales Support:
• Meet or exceed sales targets by converting leads into customers.
• Upsell or cross-sell additional products and services.
• Follow up with potential customers to close sales or resolve any issues.
• Data Management:
• Maintain and update customer records in the database accurately.
• Track and report customer interactions, feedback, and sales performance.
• Ensure that customer details are kept confidential and secure.
• Customer Service:
• Address customer complaints or issues, providing timely and effective solutions.
• Ensure a high level of customer satisfaction and build long-term relationships with clients.
• Collaboration:
• Work closely with the team to achieve departmental and organizational goals.
• Coordinate with other departments like marketing or product teams when necessary.
• Compliance:
• Follow international call center policies, including compliance with data protection regulations.
• Ensure adherence to scripts, quality standards, and performance metrics.

Required Skills and Qualifications:

• Communication: Excellent verbal communication skills in English (additional languages are a plus).
• Customer Focus: Strong interpersonal skills with a customer-oriented approach.
• Sales Ability: Basic knowledge of sales and the ability to handle objections.
• Problem Solving: Ability to resolve customer issues in a calm and efficient manner.
• Technical Skills: Basic proficiency in using CRM software and Microsoft Office Suite.
• Multitasking: Ability to handle multiple tasks efficiently and meet deadlines.
• Flexibility: Willingness to work in different time zones and shift hours, as required.

Preferred Qualifications:

• Previous experience in telecalling, customer service, or sales.
• fluent english mandatory.
• Knowledge of international markets and cultural nuances.
• Female candidates are preferred (depending on company policies or specific customer engagement needs).

Educational Requirements:

• High school diploma or equivalent; a degree in business or communication is a plus.
• Any relevant certifications or training in customer service or sales are beneficial.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person