Telecaller Executive

As a Customer Service Representative, your role will involve following the customer service script provided by the company for uniformity. You will be required to be well-read on company policies and the website for FAQs or policy-related answers. It is important to maintain good customer relations and meet personal targets while working towards meeting team targets. You will be responsible for maintaining records of conversations with the customer, analyzing the data, and writing timely reports on performance, targets, and customer queries. This role involves a mix of working from home and in the office. Key Responsibilities: - Follow the customer service script provided by the company - Be well-read on company policies and the website for FAQs - Maintain good customer relations - Meet personal targets and work towards meeting team targets - Maintain records of conversations with customers and analyze the data - Write and submit timely reports on performance, targets, and customer queries Qualifications Required: - Ability to work both independently and as part of a team - Strong communication skills - Detail-oriented with good organizational skills - Ability to work in a fast-paced environment - Previous experience in customer service is a plus The company offers day and night shifts for this role, with job types including full-time and fresher positions. The work location can be both in person and from home.,