Telecaller

Company Description

Epsilon Healthcare Solutions Pvt. Ltd. is a prominent provider of healthcare equipment and services, specializing in advanced medical technologies to enhance patient care. By delivering state-of-the-art imaging, diagnostics, and healthcare solutions, Epsilon supports medical professionals in improving health outcomes. The company’s innovative approach enables personalized and effective medical treatments, with a focus on technical excellence and superior-quality products. With a global presence and a workforce of approximately 500 employees, Epsilon is dedicated to advancing healthcare through collaboration and innovation. Together with healthcare professionals, Epsilon strives to transform the delivery of care and contribute to the future of medicine.

Role Description

This is a full-time, on-site Telecaller role based in Jaipur. The Telecaller will engage with potential or existing customers, make outbound and respond to inbound calls, provide information about products/services, and address inquiries effectively. The role involves maintaining customer databases, scheduling follow-up calls, and supporting the sales process to ensure client satisfaction and business growth. Telecallers will also be responsible for identifying customer needs and offering appropriate solutions.

Qualifications

• Strong verbal communication and active listening skills in English and Hindi
• Attention to detail for maintaining accurate customer records and following processes
• Ability to handle multiple calls and inquiries simultaneously while delivering exceptional customer service
• Experience in customer service, telecalling, or a similar role is preferred
• Proficiency in using basic computer applications and telecommunication tools
• Interpersonal skills to build rapport with customers and address their needs
• Self-motivation and a positive attitude towards achieving targets
• High school diploma or equivalent; additional certifications in communication or a related field are beneficial