Telecaller

Company Description

Apollo Hospitals Group, founded by Dr. Prathap C. Reddy in 1983, is a pioneer of corporate healthcare in India. As the world's largest integrated healthcare platform, Apollo encompasses over 73 hospitals with 10,000+ beds, 6,000+ pharmacies, 2,500+ clinics, 250+ diagnostic centers, and 500+ telemedicine centers. Known globally for its cardiac care, Apollo has performed over 300,000 angioplasties and 200,000 heart surgeries. With a commitment to cutting-edge medical research and state-of-the-art technology, Apollo remains dedicated to providing high-quality, patient-centered care. The organization prides itself on its 100,000-strong workforce, aiming to leave a positive impact on the lives it touches.

Role Description

This is a full-time, on-site Telecaller role at Apollo Athenaa, Asia's 1st Cancer centre dedicated to Women's Cancer, located in South Delhi. As a Telecaller, your responsibilities will include reaching out to patients to provide information, schedule appointments, and address inquiries with clarity and empathy. You will assist in resolving concerns, maintaining accurate call records, and ensuring a high level of customer service. You will also collaborate with internal teams to enhance communication processes and provide excellent support to both existing and new patients.

Qualifications

• Strong verbal communication, active listening, and customer service skills
• Ability to effectively handle patient queries and provide accurate, empathetic support
• Proficiency in data entry, record-keeping, and managing call logs
• Knowledge of basic healthcare and medical terminology (preferred but not mandatory)
• Proficiency in using computer systems and telecommunication technologies
• Ability to work collaboratively in an on-site team environment
• Prior experience in customer service or healthcare is an advantage
• Bachelor’s degree or equivalent qualification is preferred