Tele Sales Process Manager (Share Trading Background)

Role Overview:

Call Centre & Telesales Manager

Key Responsibilities:

• Lead and manage the

  telesales and trading support team

  to achieve daily, weekly, and monthly revenue targets.
• Drive

  revenue generation through outbound calls, client acquisition, trading activation, and cross-selling of financial products

  .
• Oversee client interactions related to share trading, capital markets, and investment services.
• Track sales funnels, conversion ratios, and revenue metrics through performance dashboards and MIS.
• Monitor call quality, productivity, and individual KPIs to ensure consistent performance.
• Conduct regular training on

  sales techniques, trading products, compliance, and objection handling

  .
• Ensure strict adherence to

  SEBI regulations, compliance standards, and internal policies

  .
• Handle escalated client and sales concerns with prompt and professional resolution.
• Work closely with business heads to align telesales strategies with revenue growth plans.
• Build incentive structures and motivation plans to improve team performance and retention.

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