Role & responsibilities :- Key Roles of a Telecaller: Customer Interaction : Make outbound calls to prospective or existing customers. Answer incoming calls and respond to customer inquiries. Follow up on leads generated through marketing campaigns. Sales and Lead Generation : Explain products or services clearly and persuasively over the phone. Convince potential customers to purchase products or services. Record details of sales or inquiries. Customer Support : Resolve customer complaints or issues quickly and efficiently. Provide product or service information accurately. Maintain a high level of customer satisfaction. Data Management : Maintain and update customer databases with information about interactions and sales. Record call outcomes, feedback, and other relevant information. Follow-up and Relationship Management : Conduct timely follow-up calls to ensure customer satisfaction. Build and maintain strong customer relationships. Team Collaboration : Coordinate with sales, marketing, or support teams. Share feedback from customers to help improve services or strategies. Preferred candidate profile Excellent verbal communication Good listening skills Patience and professionalism Basic computer and data entry skills Persuasive and goal-oriented approach

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