Tele Consultant (1 yr exp-3 yrs)-Mumbai

Job Description

Job Summary: The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively. Key Responsibilities: Patient Consultation: Engage in consultative conversations to understand patients' healthcare requirements, concerns, and preferences. Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability. Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries. Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns. Appointment Reminders: Send appointment reminders to confirmed patients to reduce no-show rates. Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic's CRM system. Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement. Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services. Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques. Qualifications: High school diploma or equivalent; a degree in a relevant field is a plus. Previous experience in teleconsulting, telemarketing, or a related customer engagement role is preferred. Excellent communication and interpersonal skills. Empathetic and patient-focused approach. Proficiency in using phone systems and customer relationship management (CRM) software. Strong problem-solving and persuasion skills. Ability to maintain patient confidentiality. Conversant in Hindi, English, Marathi