Tele Calling Executive

About Kerala Cafe :

Kerala Cafe is a renowned multi-chain restaurant group with its presence across Mumbai, Pune, Kerala, and Bangalore, known for serving authentic Kerala cuisine. We take pride in providing a delightful dining experience rooted in traditional flavors, warm hospitality, and a passion for excellence.

This opening is for our Restaurant Division and offers an excellent opportunity to grow with a dynamic hospitality brand.

Job Overview :

We are looking for a Telecaller / Reservation Executive to manage our centralized booking and guest support operations for a chain of restaurants. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to handle reservations and guest feedback professionally.

Key Responsibilities

• Manage incoming calls and handle reservation requests efficiently and courteously.
• Confirm and coordinate bookings with respective restaurant outlets.
• Provide accurate information about restaurant locations, timings, menus, and special events.
• Prevent double bookings or overbookings using proper system management.
• Address and resolve guest inquiries or concerns politely and effectively.
• Prepare and maintain daily reports of reservations, cancellations, and guest interactions.
• Handle incoming and outgoing calls professionally for both reservations and franchise inquiries.
• Introduce the company and its brands to potential franchisees and explain the business model.
• Follow up with interested franchise leads and maintain proper communication.
• Coordinate with the reporting head (Franchise Manager / Business Development Manager) to help close leads.
• Maintain a database of leads, calls, and follow-ups in CRM or Excel.

Qualifications & Skills

• Graduate with excellent communication skills in English
• 1–3 years of experience in telecalling, sales support, or customer service (hospitality or franchise background preferred).
• Basic knowledge of MS Office and CRM tools.
• Ability to manage multiple conversations and follow-ups efficiently.
• Positive attitude and professional telephone etiquette.

Send your resume on WhatsApp: 9975333941

Visit: www.keralacafe.co

Job Types: Full-time, Fresher

Pay: Up to ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person