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SIVAJI MOTORS
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Tele Calling Executive

Tele Calling Executive

SIVAJI MOTORS

0 years

1 Lacs

thiruvananthapuram

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

service analysis engagement resolve data report crm marketing test

Work Mode

On-site

Job Type

Full Time

Job Description

A Royal Enfield Service Customer Relationship Executive (CRE) acts as the key link between customers and the service center, managing feedback, complaints, and satisfaction by documenting issues, coordinating with technicians/managers, ensuring timely resolution, conducting follow-ups (like lost case analysis), and promoting service engagement through events, all while focusing on enhancing the overall customer experience for sales and after-sales. Key Duties & Responsibilities:

Customer Interaction:
Be the primary contact for customer queries, complaints, and feedback.
Understand customer needs regarding vehicle issues and service requirements.
Provide information, resolve concerns, and ensure high satisfaction levels.
Service Coordination:
Accurately document customer issues and relay them to the service team.
Determine repair timelines and communicate them to customers.
Track complaints, manage follow-ups, and ensure effective closure within timelines.
Data & Feedback Management:
Collect customer feedback and report to CRM/Sales Manager for action plans.
Perform Lost Case Analysis by contacting lost customers for insights.
Update customer data and handle data entry as per guidelines.
Sales & Marketing Support:
Pitch features, offer test rides, and follow up on bookings.
Promote service engagement campaigns, rides, and events to boost service market share.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹12,000.00 per month

Work Location: In person

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Tele Calling Executive