Tele Calling Executive

Roles & Responsibilities:

• Emails and Chats Process Experience: Demonstrate proficiency in handling emails and chat interactions effectively, ensuring timely and accurate responses to customer inquiries and concerns.
• Excellent Spoken and Written English: Communicate clearly and professionally in both written and verbal communication with customers, maintaining a high standard of language proficiency.
• Handling Irate/Non-satisfied Clients: Display empathy and patience when dealing with dissatisfied customers, actively listening to their concerns and working towards resolving issues in a prompt and satisfactory manner.
• Coordinate with Team Members and Departments: Collaborate with colleagues and other departments to streamline processes and enhance overall customer experience, fostering a cohesive work environment.
• Fluent in English, Hindi, and Regional Languages: Ability to converse fluently in English, Hindi, and any other regional languages known, facilitating effective communication with a diverse customer base.

Requirements & Skills:

• 1-5 Years of Fashion/Retail Background Experience: Possess a minimum of 1-5 years of experience in the fashion or retail industry, demonstrating familiarity with industry-specific processes and customer expectations.
• Team Player: Work cooperatively with team members, contributing positively to group dynamics and achieving collective goals.
• Honesty and Integrity: Uphold ethical standards and integrity in all aspects of work, maintaining honesty and transparency in interactions with customers and colleagues.
• Hardworking and Consistent: Exhibit dedication and consistency in performing tasks efficiently and effectively, even under pressure or during extended work hours.
• Solution-Oriented: Proactively identify solutions to customer issues and challenges, displaying a problem-solving mindset to address concerns promptly and effectively.

Job Types: Full-time, Fresher

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person