Tele Calling Executive

Job Responsibilities:

• Outbound Calls:
• Contact potential clients or existing customers to promote products or services.
• Conduct surveys or market research over the phone.
• Generate leads and convert them into sales.
• Inbound Calls:
• Answer customer inquiries and provide information about products or services.
• Resolve customer complaints or issues promptly and effectively.
• Assist with order processing, cancellations, or returns.
• Sales and Lead Generation:
• Promote special offers or deals to customers to encourage sales.
• Meet daily, weekly, and monthly targets for calls, sales, or customer satisfaction.
• Data Management:
• Maintain accurate records of customer interactions, sales, or feedback.
• Update the CRM system with customer information and call outcomes.
• Customer Relationship Management:
• Build and maintain strong customer relationships.
• Upsell or cross-sell additional services to enhance customer experience.
• Problem Resolution:
• Address customer concerns with patience and professionalism.
• Follow up on unresolved issues or complaints until they are satisfactorily resolved.
• Compliance:
• Ensure that all calls adhere to company policies and legal regulations.
• Follow scripts and guidelines as provided by the company.

Skills and Qualifications:

• Strong communication skills (both verbal and written).
• Ability to persuade and influence customers effectively.
• Excellent listening skills and the ability to understand customer needs.
• Goal-oriented with a focus on achieving sales or customer service targets.
• Proficiency with CRM software or the ability to quickly learn new systems.
• Previous experience in telemarketing, customer service, or sales (preferred but not required).
• A friendly, professional, and positive attitude.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement

Education:

• Bachelor's (Preferred)

Experience:

• Telemarketing: 1 year (Preferred)

Work Location: In person