Tele Callers

Job Description

Job Overview: We are seeking a motivated and enthusiastic Telecaller to join our team. As a Telecaller, you will be responsible for reaching out to potential customers, offering products or services, and generating leads. You will also handle incoming calls, provide information, resolve queries, and ensure a positive customer experience. Key Responsibilities: Make outbound calls to potential customers or clients to promote and sell products or services. Receive inbound calls and address customer queries regarding products, services, and promotions. Maintain and update customer databases with accurate contact information and interaction details. Qualify leads and schedule appointments or follow-up calls based on customer interest. Provide accurate and timely information about company offerings and resolve issues or concerns. Follow up on customer inquiries and ensure that all queries are resolved in a professional manner. Meet daily, weekly, and monthly targets set by the sales or customer support department. Document customer interactions in the CRM system. Maintain a polite, professional, and friendly demeanor during all calls. Stay up-to-date with product knowledge and company policies to provide accurate information. Coordinate with other departments to resolve customer issues and ensure satisfaction. Required Skills & Qualifications: High school diploma or equivalent (Additional certifications are a plus). Proven experience in telecalling, customer service, or sales is an advantage. Strong communication skills (both verbal and written). Excellent interpersonal and relationship-building abilities. Ability to handle customer complaints and resolve issues effectively. Basic knowledge of CRM software and MS Office. Strong time management and organizational skills. Ability to work under pressure and meet targets. Friendly, confident, and positive attitude. Preferred Skills: Experience in telesales, telemarketing, or customer support. Freshers also preferrable Multilingual skills are a plus. Job Type: Full-time Pay: ₹8,000.00 - ₹12,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person