Tele Caller & Team Leader

0 years

1 - 2 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

  • Lead, manage, and motivate a team of telecallers to achieve daily, weekly, and monthly targets.
  • Monitor call quality, ensure adherence to scripts, and maintain high conversion ratios.
  • Train, guide, and provide regular feedback to team members for performance improvement.
  • Track team performance through reports, MIS, and ensure timely achievement of sales appointments/leads.
  • Handle escalated customer queries and ensure excellent customer experience.
  • Coordinate with Sales & Operations teams to ensure smooth lead flow and closure.
  • Maintain discipline, team spirit, and positive work culture within the telecalling department.

Job Type: Full-time

Pay: ₹11,000.00 - ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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