Tele caller

Job Responsibilities

• Lead Calling & Conversion
• Make outbound calls to potential and existing customers to promote products or services.
• Convert cold leads into warm or hot leads through effective communication and persuasion.
• Follow up with interested leads to close sales or schedule appointments.
• Customer Interaction
• Handle inbound queries politely and professionally, providing accurate information about products or services.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Address customer concerns or objections and provide suitable solutions.
• Database Management
• Maintain detailed call logs and update the CRM with relevant customer information.
• Ensure all data (contact details, feedback, call status) is recorded accurately.
• Segment and categorize leads based on interaction and interest level (Hot, Warm, Cold).
• Communication & Follow-ups
• Send follow-up messages, emails, or reminders to leads and clients.
• Coordinate with field sales or marketing teams for scheduling meetings or demonstrations.
• Maintain consistency in follow-up calls to ensure customer engagement.
• Reporting & Feedback
• Prepare daily/weekly call reports and share updates with the team leader or manager.
• Collect customer feedback to improve product presentation and sales strategy.
• Highlight recurring issues or customer insights to management.
• Target Achievement
• Meet or exceed daily, weekly, and monthly calling and conversion targets.
• Stay motivated and maintain high call productivity.
• Work under pressure to achieve sales and lead generation goals.
• Team Coordination
• Collaborate with marketing and sales departments to refine campaign strategies.
• Participate in team meetings, training sessions, and performance reviews.
• Share best practices and assist in improving team efficiency.
• Professional Conduct
• Maintain a courteous tone and follow company communication protocols.
• Adhere to scripts while customizing conversations based on customer responses.
• Respect customer privacy and comply with company policies on data security.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Telecalling: 1 year (Required)
• Sales: 1 year (Preferred)

Work Location: In person