Tele-caller (Recovery calling)

As a Non-Banking Financial Company (NBFC) specializing in Vehicle Financing and Personal Loans, Shivaya Capital Private Limited is dedicated to providing tailored financial solutions to a diverse range of customer needs. With a strong emphasis on responsible lending practices, the organization is focused on ensuring customer satisfaction and empowerment through reliable services. **Key Responsibilities:** - Communicate effectively and professionally with customers, demonstrating excellent interpersonal skills. - Utilize negotiation and persuasion techniques to successfully achieve recovery targets. - Maintain accurate client communication logs through record-keeping and data entry using basic computer applications. - Adhere to debt collection practices, procedures, and compliance guidelines, or show a willingness to learn. - Demonstrate proactive problem-solving skills to efficiently address and resolve client concerns. - Previous experience in tele-calling or customer service is advantageous but not mandatory. **Qualifications Required:** - Excellent communication and interpersonal skills. - Proven negotiation and persuasion abilities. - Proficiency in record-keeping, data entry, and basic computer applications. - Understanding of debt collection practices and procedures, or a willingness to learn. - Strong problem-solving skills. - High school diploma or equivalent; degree or certification in a relevant field is a plus. - 1-3 years of experience. - Female Candidates Only. - Graduated (Any stream). (Note: No additional details about the company were mentioned in the job description.) As a Non-Banking Financial Company (NBFC) specializing in Vehicle Financing and Personal Loans, Shivaya Capital Private Limited is dedicated to providing tailored financial solutions to a diverse range of customer needs. With a strong emphasis on responsible lending practices, the organization is focused on ensuring customer satisfaction and empowerment through reliable services. **Key Responsibilities:** - Communicate effectively and professionally with customers, demonstrating excellent interpersonal skills. - Utilize negotiation and persuasion techniques to successfully achieve recovery targets. - Maintain accurate client communication logs through record-keeping and data entry using basic computer applications. - Adhere to debt collection practices, procedures, and compliance guidelines, or show a willingness to learn. - Demonstrate proactive problem-solving skills to efficiently address and resolve client concerns. - Previous experience in tele-calling or customer service is advantageous but not mandatory. **Qualifications Required:** - Excellent communication and interpersonal skills. - Proven negotiation and persuasion abilities. - Proficiency in record-keeping, data entry, and basic computer applications. - Understanding of debt collection practices and procedures, or a willingness to learn. - Strong problem-solving skills. - High school diploma or equivalent; degree or certification in a relevant field is a plus. - 1-3 years of experience. - Female Candidates Only. - Graduated (Any stream). (Note: No additional details about the company were mentioned in the job description.)