Tele Caller

Job Title: Telecaller / Telemarketing

Job Description

A Telecaller is responsible for making outbound calls, handling inbound inquiries, explaining services to potential customers, maintaining call records, and supporting the admission/sales team by converting leads into walk-ins or admissions.

Key Responsibilities

1️ Calling & Lead Follow-Up

• Make outbound calls to prospective customers, parents, or leads.
• Handle inbound calls and provide accurate information.
• Follow up with leads regularly to convert inquiries into walk-ins or admissions.

2️ Communication & Explanation

• Clearly explain program details, fee structures, facilities, and benefits.
• Answer queries politely and professionally.
• Maintain a positive and convincing communication tone.

3️ Data Management

• Maintain and update call logs, lead records, and follow-up status in CRM or Excel.
• Track daily calls, responses, and conversion status.

4️ Target Achievement

• Meet daily/weekly/monthly calling and conversion targets.
• Support the admissions or sales team in achieving overall goals.

5️ Coordination

• Coordinate with the admissions/marketing team for scheduling visits, meetings, or follow-ups.
• Share daily reports of calls made, responses, and interested leads.

6️ Customer Service

• Maintain good rapport with parents/customers.
• Provide excellent after-call support and ensure customer satisfaction.

Required Qualifications/Education

• Minimum 12th pass (PUC) or Bachelor’s degree.
• Any specialization; freshers also welcome.

Experience

• 0–2 years of experience in telecalling, customer service, or sales.
• Experience in school/college admissions is an added advantage.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Bellandur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Admin Assistant: 1 year (Preferred)

Language:

• Hindi (Required)
• English (Required)
• Kannada (Required)

Work Location: In person