Tele caller

Job Description

Company Description Jagannath Gupta Institute of Medical Sciences and Hospital (JIMSH), located in Budge Budge, Kolkata, is a leading multi-specialty hospital and medical college since 2016. Recognized for its 200 MBBS seats and comprehensive nursing and paramedical programs, JIMSH is committed to shaping the future of healthcare through quality education, patient-centric care, and innovative clinical research. Our 1200+ bed facility offers advanced healthcare services with specialties in nephrology, oncology, cardiology, and more, supported by the latest technology. Role Description This is a full-time on-site role for a Tele Caller at JIMSH, located in Kolkata. The Tele Caller will be responsible for making outbound and receiving calls to potential patients, providing information about our medical services, and answering customer inquiries. The role also involves scheduling appointments, maintaining patient records, following up on patient queries, and ensuring a high level of customer service and satisfaction. Qualifications Excellent verbal communication and interpersonal skills Proficiency in handling customer service calls and providing information Ability to schedule appointments and maintain patient records Organized and detail-oriented with the ability to follow-up on patient queries Basic computer skills and familiarity with MS Office Experience in healthcare is a must. High school diploma or equivalent; additional qualifications in customer service or communication are advantageous Night shift mandatory. Weekly off once in a week. Salary best in the industry Interested candidates send mail at gdm.am@jimsh.org