Tele Caller Executive

2 years

1 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

The Tele Caller Executive is responsible for making outbound and/or handling inbound calls to potential and existing customers, providing information about products or services, generating leads, and maintaining positive customer relationships.

Key Responsibilities

  • Make outbound calls to potential customers to promote products or services
  • Handle inbound calls and respond to customer inquiries professionally
  • Explain product features, pricing, and benefits clearly to customers
  • Generate and follow up on leads to achieve sales or service targets
  • Maintain accurate records of calls, customer details, and feedback
  • Resolve customer issues or escalate them to the appropriate department
  • Follow call scripts and company guidelines
  • Achieve daily, weekly, and monthly call and performance targets
  • Maintain a high level of customer satisfaction

Requirements & Qualifications

  • Minimum education: [Specify, e.g., High School / Graduate]
  • Prior experience as a Tele Caller or in a similar role is an advantage
  • Freshers may also apply
  • Basic computer knowledge and ability to use CRM systems
  • Proficiency in [languages required, e.g., English, Hindi, local language]

Skills & Competencies

  • Good verbal communication and listening skills
  • Persuasion and negotiation abilities
  • Customer-focused and positive attitude
  • Ability to handle rejection and work under pressure
  • Time management and discipline

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Ability to commute/relocate:

  • Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Telecommunication: 2 years (Required)

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

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