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Sales Customer service English In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Outbound Calls: Making calls to potential leads or existing customers to promote products or services, generate leads, or schedule appointments. Inbound Calls: Handling calls from customers, answering queries, resolving issues, and providing support. Communication: Effectively communicating with customers, using provided scripts and guidelines while adapting to individual needs. Lead Generation: Identifying potential customers and following up to convert interest into sales. Customer Relationship Management (CRM): Updating CRM systems with customer interaction details and lead information. Sales and Customer Service: Depending on the role, telecallers may be responsible for closing sales or providing customer service. Documentation: Maintaining accurate records of call interactions and updates in CRM systems. Skills Required: Excellent Communication Skills: Strong verbal and written communication, including active listening and persuasive abilities. Interpersonal Skills: Ability to build rapport, establish positive relationships, and handle difficult conversations. Patience and Empathy: Understanding customer needs and concerns, and handling objections effectively. Sales Skills (if applicable): Ability to understand customer needs, present products or services effectively, and close sales. Problem-Solving Skills: Ability to resolve customer issues and find solutions. Basic Computer Skills: Proficiency in using CRM systems and other relevant software. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person

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SISTec (Sagar Institute of Science & Technology)

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