Tele Caller Executive

As a Tele Caller Executive at Plus Point Buildsware Pvt. Ltd. in Aligarh, you will be a crucial part of ensuring top-notch service and support for our customers. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing assistance through phone, email, and chat channels. Your excellent communication skills, positive attitude, and genuine desire to assist others will be key in this role. Responsibilities: - Act as the initial point of contact for customers seeking information or assistance with our products/services. - Respond promptly and courteously to customer inquiries via phone, email, and chat, providing accurate information and resolving their concerns. - Identify and evaluate customer needs to achieve satisfaction, escalating complex issues to the appropriate department when necessary. - Cultivate strong relationships with customers to ensure their loyalty and satisfaction with our brand. - Efficiently and accurately process orders, returns, and exchanges while adhering to company policies and procedures. - Maintain detailed records of customer interactions, transactions, comments, and complaints for analysis and improvement purposes. - Collaborate with cross-functional teams to address customer issues and enhance the overall customer experience. - Stay updated on product updates, promotions, and company policies to effectively assist customers and provide relevant information. - Continuously seek ways to improve customer service processes and contribute to the success of the customer care team. - Manage and oversee the organization's Carpenter Reward System, ensuring seamless operation from start to finish. - Proficient in CRM usage and management. Qualifications: - High school diploma or equivalent; bachelor's degree preferred. - Previous experience in customer service, sales, or a related field is advantageous. - Exceptional communication skills in both Hindi and English, with a professional and friendly demeanor. - Strong problem-solving abilities and the ability to remain calm in challenging situations. - Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. - Attention to detail and accuracy in data entry and record-keeping. - Passion for delivering outstanding customer service and exceeding customer expectations. Please note that the job type is full-time with benefits such as cell phone reimbursement, leave encashment, and Provident Fund. The work schedule is during day shift, and proficiency in Hindi and English is preferred. The work location is in person at our Aligarh office.,