Tele Caller Executive

Job Description - Telecaller Executive

Key Responsibilities

• Customer Interaction: Engage with customers over the phone to address inquiries, resolve issues, and provide information about products or services.
• Call Handling: Manage a high volume of incoming and outgoing calls efficiently while maintaining professionalism and courtesy.
• Information Processing: Record and update customer information accurately in the database during and after each call for future reference.
• Problem Resolution: Identify customer concerns, escalate complex issues to the appropriate department, and follow up to ensure prompt resolution.
• Sales Support: Assist in promoting products or services, cross-selling, and upselling to maximize revenue opportunities.
• Feedback Collection: Gather feedback from customers to improve services, products, or overall customer experience.

Required Skills and Qualifications

• Communication Skills: Excellent verbal communication skills with a clear and pleasant speaking voice.
• Customer Service Experience: Prior experience in a customer-facing role, handling inquiries, complaints, or sales.
• Empathy and Patience: Ability to empathize with customers, remain patient, and stay calm under pressure.
• Computer Proficiency: Basic computer skills to navigate software systems, input data, and use communication tools.
• Problem-Solving Abilities: Strong analytical skills to identify issues, evaluate options, and implement solutions.
• Adaptability: Flexibility to adapt to different customer personalities, situations, and changing work environments.

Year of Experience Required: 2-5Yrs
Education Details Required: Diploma,BE- Electronics/ Electrical ,B.com,MBA- Sales &Marketing
CTC Details - 1.80L-3.00L
Immediate Joiner Required

Job Type: Full-time

Pay: ₹17,000.00 - ₹20,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person