Tele Caller Executive

Key Responsibilities (based on your input and common practices):

• Telecalling (Outbound & Inbound):
• Initiate calls to prospective students from various lead sources (e.g., website inquiries, marketing campaigns, referrals, databases).
• Provide detailed information about the institute's courses, programs, faculty, facilities, and unique selling propositions.
• Address queries and concerns of potential students clearly and patiently.
• Maintain a high volume of calls to achieve daily/weekly targets.
• Handle incoming inquiries efficiently, providing accurate information and directing them appropriately.
• Follow-up with Students (Leads):
• Systematically follow up with all leads through multiple channels (phone, email, WhatsApp, SMS) at regular intervals.
• Understand the student's needs, aspirations, and challenges to recommend suitable programs.
• Provide additional information, brochures, testimonials, or links to relevant resources as required.
• Nurture leads over time, building rapport and trust to move them further down the admission funnel.
• Maintain detailed records of all interactions and follow-up schedules in a CRM system.
• Appointment Fixing for Demo Sessions/Counseling:
• The primary goal of telecalling and follow-up is to secure appointments for prospective students to attend demo sessions, counseling sessions, or campus visits.
• Clearly communicate the benefits of attending the demo/counseling session (e.g., understanding the course in depth, interacting with faculty, getting personalized career guidance).
• Coordinate with counselors, faculty, or admission officers to schedule convenient appointment times.
• Send reminders for appointments to ensure maximum show-up rates.
• Walk-in Process Management:
• Warmly welcome walk-in prospective students and their parents/guardians.
• Provide an initial overview of the institute and its offerings.
• Conduct preliminary counseling to understand their interests and guide them to the appropriate department or counselor.
• Ensure a smooth and positive experience for all walk-ins, from arrival to departure.
• Collect their contact information for further follow-up.
• Assist with application forms and initial documentation as needed.

Additional Responsibilities (Common for BDEs in this sector):

• Lead Generation Support:
• Identify potential new lead sources.
• Participate in educational fairs, workshops, and seminars to generate leads.
• Collaborate with marketing teams on lead generation strategies.
• Database Management:
• Maintain and update the CRM (Customer Relationship Management) system with accurate and detailed information on all leads and interactions.
• Generate reports on lead status, conversion rates, and performance metrics.
• Achieving Sales/Enrollment Targets:
• Work towards and achieve monthly/quarterly enrollment targets set by the management.
• Contribute to the overall student intake goals of the institute.
• Customer Relationship Management:
• Build and maintain strong relationships with prospective students and their families.
• Provide excellent customer service throughout the admission process.
• Market Intelligence:
• Gather feedback from students and parents regarding courses, services, and competitor offerings.
• Stay updated on industry trends and competitor activities.

Skills and Qualifications Required:

• Communication Skills: Excellent verbal and written communication skills in English and often the local language.
• Interpersonal Skills: Strong ability to build rapport, empathize, and persuade.
• Sales Acumen: Understanding of sales principles, objection handling, and closing techniques.
• Active Listening: Ability to understand the needs and concerns of prospective students.
• Persistence and Resilience: Ability to handle rejection and continue pursuing leads.
• Organizational Skills: Good time management, ability to prioritize tasks, and maintain accurate records.
• Computer Proficiency: Familiarity with CRM software, MS Office Suite (Word, Excel), and email.
• Educational Background: A Bachelor's degree in any discipline is usually preferred.
• Experience: Previous experience in telecalling, sales, customer service, or counseling, preferably in the education sector, is a significant advantage.

[email protected]
78457 36974

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹14,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Work Location: In person