Tele Caller Executive

Position: Telecaller
Department: Sales & MarketingLocation: Silver mall ( South tukoganj)Employment Type: Full-Time

Job Summary:

We are seeking a motivated and enthusiastic Telecaller to join our team. The ideal candidate will have excellent communication skills, a customer-centric approach, and a basic understanding of digital marketing concepts. This role involves reaching out to potential customers, explaining our products/services, and generating leads. The Telecaller will also collaborate with the digital marketing team to align telecalling efforts with online campaigns.

Key Responsibilities:

• Make outbound calls to potential customers to introduce products/services.
• Explain the features, benefits, and value propositions of the offerings.
• Generate and qualify leads for the sales team.
• Handle incoming calls from customers and address their queries.
• Provide accurate information about products/services and promotions.
• Work closely with the digital marketing team to understand ongoing campaigns.
• Use insights from digital marketing efforts (e.g., social media, email campaigns) to tailor telecalling pitches.
• Maintain a database of leads and update customer information regularly.
• Follow up with potential customers to nurture leads and convert them into sales.
• Build and maintain strong relationships with customers.
• Ensure customer satisfaction by addressing concerns and providing solutions.
• Prepare daily/weekly reports on call activities, lead generation, and conversions.
• Share insights and feedback with the sales and marketing teams.

Qualifications:

• A degree in Marketing, Business, or a related field is a plus.
• 1-2 years of experience in telecalling, customer service, or sales. Freshers with excellent communication skills may also apply.
• Basic understanding of digital marketing concepts (e.g., SEO, social media, email marketing) is preferred.

Skills:

• Excellent verbal communication and interpersonal skills.
• Strong persuasion and negotiation abilities.
• Proficiency in using CRM software and telecalling tools.
• Ability to work in a fast-paced environment and meet targets.
• Good problem-solving skills and a positive attitude.

Key Competencies:

• Customer-focused mindset.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Adaptability to learn and implement new strategies.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for career growth and skill development.
• Exposure to digital marketing strategies and tools.
• Friendly and supportive work environment.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person