Tele Caller Executive

Responsibilities:

• Outbound Calling:Making a high volume of calls to potential customers to introduce products or services, explain their benefits, and generate interest.
• Lead Generation:Identifying and qualifying potential customers (leads) for further sales follow-up.
• Sales Conversion:Persuading customers to make purchases, schedule appointments, or take other desired actions.
• Inbound Call Handling:Answering incoming calls from customers, addressing their questions, and resolving issues.
• Customer Relationship Management (CRM):Maintaining accurate records of customer interactions, updating contact information, and managing leads.
• Sales Target Achievement:Meeting or exceeding daily/weekly/monthly sales targets and contributing to team goals.
• Product Knowledge:Staying up-to-date on product information, features, and benefits to effectively communicate with customers.
• Complaint Resolution:Handling customer complaints professionally and escalating them to the appropriate department when necessary.
• Reporting:Maintaining call logs, recording sales data, and providing regular updates to supervisors or team leads.
• Market Research:May conduct market research to understand customer needs and preferences, and gather feedback on products or services.

Skills Required:

• Communication Skills: Excellent verbal and written communication skills are essential for engaging with customers effectively.
• Persuasion and Negotiation: The ability to persuade customers, handle objections, and close sales.
• Active Listening: Paying close attention to customer needs and understanding their requirements.
• Sales Techniques: Familiarity with sales processes, closing techniques, and lead management.
• Customer Relationship Management (CRM): Proficiency in using CRM software to manage customer data and interactions.
• Time Management: The ability to manage a high volume of calls and meet deadlines.
• Problem-Solving: Identifying and resolving customer issues and concerns.
• Technical Skills: Basic computer skills for data entry, record-keeping, and using CRM systems.
• Product Knowledge: Understanding the features and benefits of the products or services being offered.

Job Type: Full-time

Pay: ₹8,693.28 - ₹15,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Application Deadline: 14/04/2024
Expected Start Date: 07/10/2025