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Tele Caller/ Customer Support

Tele Caller/ Customer Support

SIP Academy

1 - 3 years

3 - 4 Lacs

Chennai

Posted:1 week ago| Platform:

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Skills Required

Inbound Calls Outbound Calling Customer Support Calls Handling Telecalling Voice Process Channel Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities - Customer Support 1. To give voice, chat and email Anydesk support to all franchisees 2. Provide training of the software application to franchisees and internal teams 3. Maintain support tracker of all the support handled on daily basis 4. Take regular feedback from franchisees on support and application 5. Escalate bugs and technical issues to the software vendor and get it fixed 6. Prepare SOP manuals for the usage of application 7. 1000 plus franchisees to be supported - average support per day will be 30 to 40 (highest) Role & responsibilities - tele- caller 1. Franchise Lead Tele-calling 2. Call leads on a daily basis (qualified leads will be provided) 3. Follow up with the leads

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Education / Wine

WineCity

20 Employees

15 Jobs

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Jane Smith

Director of Education

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