Tele Caller Auditor

As a Telecaller Auditor at Digital Wolf, your main responsibility will be to evaluate and audit telecallers" calls with customers. This includes monitoring recorded calls, assessing their quality, identifying potential leads, and ensuring compliance with company standards. Your strong analytical skills, attention to detail, and experience in sales or call auditing will be crucial for success in this role. Key Responsibilities: - Monitor and audit telecallers" calls to assess quality, adherence to scripts, and communication effectiveness. - Ensure calls meet company standards and customer engagement guidelines. - Identify potential leads from customer conversations and filter them for the sales team. - Categorize leads based on interest level and readiness to purchase. - Ensure telecallers follow compliance protocols and maintain professionalism. - Identify gaps in customer engagement and provide feedback. - Prepare reports on telecaller performance and lead conversion rates. - Provide constructive feedback to telecallers to improve call quality. - Assist in training programs to enhance telecalling efficiency. Required Skills & Qualifications: - Proven experience in call auditing, telecalling, or sales quality analysis. - Strong analytical and listening skills. - Ability to identify customer needs and potential leads. - Proficiency in CRM software and call monitoring tools. - Good communication and report-writing skills. - Attention to detail and ability to work independently. Preferred Qualifications: - Prior experience in a quality assurance or lead qualification role. - Knowledge of sales strategies and customer interaction techniques. - Familiarity with industry-specific compliance regulations.,