Tele Caller Auditor

As a Telecaller Auditor at Digital Wolf, your role will involve evaluating and auditing telecallers' calls with customers. Your keen analytical skills and attention to detail will be crucial in ensuring the quality of calls, identifying potential leads, and maintaining compliance with company standards. Your experience in sales or call auditing will greatly contribute to your success in this position. Key Responsibilities: - Monitor and audit telecallers' calls to assess quality, adherence to scripts, and communication effectiveness. - Ensure calls meet company standards and customer engagement guidelines. - Identify potential leads from customer conversations and filter them for the sales team. - Categorize leads based on interest level and readiness to purchase. - Ensure telecallers follow compliance protocols and maintain professionalism. - Identify gaps in customer engagement and provide feedback. - Prepare reports on telecaller performance and lead conversion rates. - Highlight improvement areas for individual telecallers. - Provide constructive feedback to telecallers to improve call quality. - Assist in training programs to enhance telecalling efficiency. Qualifications Required: - Proven experience in call auditing, telecalling, or sales quality analysis. - Strong analytical and listening skills. - Ability to identify customer needs and potential leads. - Proficiency in CRM software and call monitoring tools. - Good communication and report-writing skills. - Attention to detail and ability to work independently. In addition to the above, if you need more information about the company, please let me know to provide further details. As a Telecaller Auditor at Digital Wolf, your role will involve evaluating and auditing telecallers' calls with customers. Your keen analytical skills and attention to detail will be crucial in ensuring the quality of calls, identifying potential leads, and maintaining compliance with company standards. Your experience in sales or call auditing will greatly contribute to your success in this position. Key Responsibilities: - Monitor and audit telecallers' calls to assess quality, adherence to scripts, and communication effectiveness. - Ensure calls meet company standards and customer engagement guidelines. - Identify potential leads from customer conversations and filter them for the sales team. - Categorize leads based on interest level and readiness to purchase. - Ensure telecallers follow compliance protocols and maintain professionalism. - Identify gaps in customer engagement and provide feedback. - Prepare reports on telecaller performance and lead conversion rates. - Highlight improvement areas for individual telecallers. - Provide constructive feedback to telecallers to improve call quality. - Assist in training programs to enhance telecalling efficiency. Qualifications Required: - Proven experience in call auditing, telecalling, or sales quality analysis. - Strong analytical and listening skills. - Ability to identify customer needs and potential leads. - Proficiency in CRM software and call monitoring tools. - Good communication and report-writing skills. - Attention to detail and ability to work independently. In addition to the above, if you need more information about the company, please let me know to provide further details.