Role Overview: The Manager Sourcing (CP) will be responsible for identifying, onboarding, and managing corporate partnerships and channel partners to generate quality leads and drive real estate sales. This role demands a strategic thinker with strong relationship-building capabilities, corporate outreach experience, and deep market understanding to maximize sourcing efficiency and revenue generation. Key Responsibilities 1. Corporate Partnerships & Institutional Outreach Identify, initiate, and develop relationships with corporates, institutions, and large organizations for group bookings, employee benefit schemes, and long-term real estate partnerships. Create and execute outreach plans to expand corporate client base. 2. Channel Partner Management Identify and onboard potential channel partners (brokers, IPCs, consultants, etc.). Train, engage, and drive partner performance through regular meetings, incentives, and promotional support. Monitor and track performance of channel partners, ensuring lead quality and closure potential. 3. Business Development & Lead Sourcing Drive lead generation through sourcing channels such as corporates, CPs, business events, networking, and referral programs. Qualify leads and pass them on to the sales team for timely follow-up and conversion. 4. Collaboration with Sales & Marketing Teams Work closely with sales teams to align CP and sourcing strategies with project-specific goals. Coordinate with marketing for CP meetups, branding collaterals, and BTL activations to engage corporate and partner ecosystems. 5. Strategic Planning & Execution Develop and implement sourcing plans for high-priority projects. Monitor sourcing KPIs and optimize strategies to increase effectiveness and ROI. 6. Market Intelligence & Competitive Benchmarking Stay updated on market trends, competitor activities, and sourcing practices. Share insights with the management team to support strategic planning. 7. Documentation & Reporting Maintain updated records of CP performance, corporate deals, lead status, and sourcing funnel. Prepare and submit weekly/monthly reports on sourcing KPIs, closures, and pipeline health. 8. Representation & Networking Represent the company at industry events, corporate expos, channel partner meets, and B2B gatherings to promote projects and build alliances. Key Competencies & Skills Technical Knowledge Deep understanding of B2B and channel partner sourcing models in the real estate sector. Familiarity with lead management systems (CRM), ERP, and Excel-based reporting. Ability to assess sourcing ROI and optimize lead quality. Behavioural & Leadership Skills Strategic Thinking: Ability to plan long-term sourcing strategies aligned with sales goals. Relationship Management: Strong interpersonal skills to manage both internal and external stakeholders. Negotiation & Influence: Capability to onboard and motivate CPs and corporate clients. Collaboration: Ability to coordinate across sales, marketing, legal, and finance. Communication: Excellent verbal and written communication skills. Qualifications & Experience Education: Bachelor's degree in Business Administration, Marketing, or a related field. MBA preferred. Experience: Minimum 6-8 years of experience in real estate sourcing / CP / business development , with at least 2 years in a managerial or team-lead role . Job Summary The Manager Sourcing (CP) is a critical sales enabler responsible for driving lead generation and business expansion through corporate partnerships and channel partner networks. The role demands strong networking skills, a proactive mindset, and the ability to deliver on aggressive sourcing targets in a dynamic real estate market. This position plays a key role in ensuring that sourcing efforts translate into qualified leads, faster sales cycles, and business growth.
Architectural Compliance: Stay updated on the latest UDCPR (Urban Development and Construction Planning Regulations), rules, regulations, notifications, and circulars affecting the real estate business. Ensure project compliance with relevant architectural and construction codes and standards. Regulatory Approvals: Verify and ensure the submission drawings meet local authorities' requirements for approval. Coordinate and obtain necessary environmental clearances and No Objection Certificates (NOCs). Green Building Ratings: Implement sustainable design principles and strategies to achieve green building ratings. Collaborate with the sustainability team to enhance environmental performance. Feasibility Reports: Prepare comprehensive feasibility reports for potential projects, including site analysis, design options, cost estimates, and project timelines. Project Concept and Design Brief: Develop and articulate project concepts, highlights, and design briefs that align with the company's goals and market demands. Collaborate with the sales and marketing team to create compelling presentations. Cross-functional Collaboration: Work closely with project managers, engineers, and other stakeholders to integrate architectural design into the overall project plan. Provide guidance to ensure design feasibility and functionality. Quality Assurance: Establish and enforce architectural quality standards for all projects. Conduct regular design reviews to ensure compliance and alignment with company standards. Team Leadership: Lead and manage the architectural team, fostering creativity, innovation, and professional development. Collaborate with HR for recruitment and talent acquisition. Competencies: Knowledge: Real estate workflow, SOPs, Architectural design principles, Building codes and Regulations Qualifications: Bachelor's or Master's degree in Architecture. Experience: Minimum of 18 years of experience in architectural design, preferably within the real estate or construction industry. Technical Skills: MS-Office, design software (AutoCAD, Revit, SketchUp, etc.), ERP Behavioural Skills: Leadership, Communication, Creative thinking, Innovative thinking, Time management, Problem solving, Analytical, Detail orientation Summary: The General Manager Architect Design & Development role is a key leadership position responsible for ensuring architectural compliance with the latest regulations, codes, and standards in the real estate industry. This includes overseeing the submission of drawings for regulatory approvals and environmental clearances, as well as implementing sustainable design principles for green building ratings. The role also involves preparing comprehensive feasibility reports and developing project concepts that align with company goals. Collaboration with cross-functional teams, quality assurance, and team leadership are essential aspects of this role, ensuring that architectural design seamlessly integrates into project plans and maintains high-quality standards. The General Manager will also play a crucial role in nurturing creativity, innovation, and professional growth within the architectural team.
Talent Acquisition Lead - HR Min Exp: 7 - 8 Years | Nos. of Openings: 1 Full-Time Job Title: Talent Acquisition Lead Reporting To: Manager - HR Role Overview The Talent Acquisition Lead is responsible for driving the complete recruitment lifecycle, ensuring timely and quality hiring across all functions. This includes workforce planning, sourcing, screening, coordination, offer management, and onboarding. The role demands ownership, agility, and a passion for hiring, along with strong MIS handling and stakeholder management capabilities. The individual will independently manage all internal recruitment targets and function as a key driver of talent acquisition strategy and execution. Key Responsibilities End-to-End Recruitment & Sourcing Independently manage full-cycle recruitment across functions and departments. Partner with stakeholders to understand role requirements and hiring priorities. Source profiles through job portals (e.g., Naukri, LinkedIn), referrals, and headhunting. Screen candidates and assess their suitability for technical and cultural fit. Interview Coordination & Offer Management Schedule interviews and ensure smooth coordination between candidates and panels. Take ownership of candidate communication, feedback, negotiation, and final offer rollout. Maintain strong follow-up to ensure post-offer engagement and timely joining. Recruitment Reporting & MIS Create and manage recruitment dashboards and weekly/monthly MIS reports. Track hiring metrics, pipeline status, TATs, and open/closed positions. Present insights and hiring updates to management regularly. Onboarding & Documentation Coordinate with HR operations team for seamless onboarding and documentation. Ensure new joinee's are properly inducted and their queries addressed. Process Improvement & Employer Branding Identify gaps in recruitment strategy and suggest continuous improvements. Drive a great candidate experience and promote the organization as an employer of choice. Team Collaboration & Leadership Lead recruitment initiatives and collaborate closely with the HR and business teams. Mentor and support the entire HR Team. Key Competency Skills Technical Skills Strong sourcing skills with expertise in Naukri, LinkedIn, Indeed & Boolean search. Advanced Excel and MIS reporting skills. Hands-on experience in using ATS/HRMS platforms (Preferred if KEKA) Understanding of offer negotiation, CTC structuring & joining formalities. Knowledge of recruitment compliance and documentation. Behavioural Skills Communication: Excellent written and verbal communication to engage candidates and stakeholders. Ownership: Self-driven and accountable for meeting hiring targets end-to-end. Passion for Recruitment: High energy and eagerness to close positions with quality and speed. Stakeholder Management: Strong collaboration with department heads and leadership. Time Management: Ability to manage multiple open positions with speed and accuracy. Resilience: Adaptable and solutions-oriented under hiring pressure and tight deadlines. Qualifications & Experience Education: Graduate in any discipline; MBA/PGDM in HR preferred. Experience: Minimum 5 - 10 years of relevant experience in recruitment with demonstrated ability to independently drive hiring. Summary The Talent Acquisition Lead will be a key part of the HR function, owning and driving all recruitment efforts within the organization. The role is best suited for a highly motivated individual who is passionate about hiring, thrives in a fast-paced environment, and has a strong sense of responsibility and urgency to deliver results. This is a strategic and operational role with full visibility into the organization's talent agenda.
Job Title: Junior Personal Assistant to CMD Department: CMD Office Reporting To: CMD Experience Required: 0 3 years Education: Minimum Graduate Degree in any discipline from a recognized university Role Overview The Junior Personal Assistant to the CMD will support the CMD in managing schedules, coordinating meetings, preparing documentation, and ensuring smooth day-to-day operations of the CMD s office. This role is ideal for a proactive, well-organized graduate who can handle tasks with discretion, accuracy, and efficiency in a fast-paced environment. Key Responsibilities 1. Calendar & Meeting Coordination Maintain and manage the CMD s calendar, including scheduling and confirming appointments Coordinate internal and external meetings in line with CMD s availability Anticipate scheduling conflicts and suggest alternatives Send timely meeting invites, reminders, and follow-up notifications 2. Meeting Management & Documentation Prepare meeting agendas in consultation with relevant stakeholders Attend meetings as required and record clear, actionable minutes of meeting (MoM) Track follow-ups and ensure timely closure of assigned action items Maintain accurate records of discussions and communications 3. Communication & Coordination Act as a point of contact between CMD s office, internal teams, and external stakeholders Share timely updates, messages, and instructions from CMD s office Handle communication with professionalism and confidentiality 4. Administrative & Logistical Support Organize and maintain CMD s office documents and filing system Assist with report preparation, presentation formatting, and basic document reviews Coordinate travel arrangements, bookings, and logistics as required Key Competencies & Skills Strong organizational and time management skills Excellent verbal and written communication in English Ability to multitask, prioritize, and maintain attention to detail Professionalism, discretion, and integrity in handling sensitive matters Team-oriented mindset with a proactive approach Technical Proficiency MS Outlook, Word, Excel, and PowerPoint Video conferencing tools (Zoom, Microsoft Teams, Google Meet) Basic documentation and report formatting skills Summary This role offers an excellent entry point into executive office operations, allowing the candidate to work closely with the CMD, gain exposure to high-level corporate activities, and develop essential administrative and coordination skills.
We are seeking a highly motivated and data-driven Senior Manager CRM to develop and lead the customer relationship management strategy across all residential/commercial projects. This role will play a critical part in improving lead quality, enhancing customer journeys, automating engagement across channels, and boosting conversion and retention rates throughout the property buying lifecycle. Key Responsibilities: Strategy & Planning Design and execute the CRM strategy aligned with marketing and sales objectives. Develop end-to-end CRM lifecycle journeysfrom lead acquisition to post-sales and customer retention. Ensure seamless integration between CRM, lead management systems (LMS), and sales processes. Lead Management & Conversion Optimization Improve lead qualification, scoring, and distribution mechanisms for faster sales conversion. Track and optimize lead touchpoints via email, SMS, WhatsApp, and telecalling automation. Identify drop-off points and recommend strategies to reduce leakage in the sales funnel. CRM & Automation Tools Set up marketing automation workflows to trigger timely and personalized communications. Ensure CRM data hygiene and proper integration with websites, landing pages, and digital campaigns. Customer Insights & Reporting Analyze buyer behavior, lead source performance, and campaign ROI using CRM dashboards. Present actionable insights to marketing, sales, and senior leadership teams to drive decision-making. Monitor KPIs like lead response time, engagement rates, customer satisfaction (CSAT), and repeat business. Post-Sales & Loyalty Programs Coordinate with CRM and customer service teams to manage handovers from pre-sales to post-sales. Build loyalty/referral programs and engagement plans for repeat or long-term investors/buyers. Ensure timely updates and communication on project construction, possession, and legal milestones. Cross-Functional Collaboration Collaborate closely with Sales, Marketing, Customer Care, Legal, and Technology teams. Train teams on CRM usage, lead tracking, and customer interaction best practices. Key Skills & Competencies: Proven experience managing CRM in the real estate domain Deep understanding of the real estate sales cycle and customer behavior Data-oriented with strong reporting and dashboarding skills
Estimation Management: Lead the estimation team in preparing accurate and detailed cost estimates for construction projects, encompassing materials, labor, equipment and overhead costs. Analyze project specifications, architectural drawings and other relevant documents to create comprehensive and competitive estimates. Collaborate with architects, engineers and project managers to ensure accurate estimation aligned with project requirements. Contract Administration: Manage the contract lifecycle, including drafting, negotiation, execution and contract change management. Review contract terms and conditions, ensuring alignment with project specifications, legal requirements and risk mitigation strategies. Collaborate with legal teams to ensure contract compliance and minimize potential disputes. Coordinate with contractors to resolve grievances during project execution cycle. Cost Control and Analysis: Monitor project costs throughout the construction phase, comparing actual expenditures against estimated costs. Identify cost-saving opportunities and potential areas of overruns and collaborate with project teams to implement corrective actions. Prepare regular cost analysis reports for management review, highlighting trends, variances and cost forecasts. Change Order Management: Evaluate and process change orders, modifications and variations to contracts, ensuring proper documentation and alignment with project objectives. Collaborate with project teams to assess the impact of changes on project timelines, costs and deliverables. Risk Mitigation: Identify and assess potential risks associated with estimation accuracy, contract terms and cost control. Develop strategies to mitigate risks and ensure that projects are executed within budgetary and contractual boundaries. ERP: Update all required data on ERP (HiRise). Get required approvals through ERP. Stakeholder Communication: Communicate effectively with other department, vendors, subcontractors and clients to address estimation and contract-related matters. Provide timely updates on cost projections, contract negotiations and project financial performance.
1.Laboure Rate Management: Maintain and regularly update knowledge of labour rates for various construction activities, including earthworks, concreting, masonry, tiling, finishing, painting, Aluminum works, facade works, etc. Ensure that labour rates for construction activities are aligned with industry standards, government regulations, and project requirements. Track labour market trends and competitor rates to maintain competitiveness and fairness in bidding and project cost estimation. 2. Competitor Data Collection and Analysis: Gather and analyze competitor labour rates and project cost trends to stay competitive in the market. Maintain up-to-date records of competitor data, including labour costs, subcontractor rates, and other resource-related pricing strategies. Provide senior management with insights and recommendations based on competitor analysis to help optimize bidding strategies. 3. Resource Bank Maintenance: Develop and maintain a Resource Bank that includes a comprehensive database of labour rates, material prices, contractor costs, and other relevant resources. Ensure regular updates to the Resource Bank to reflect current market conditions and accurate data for project planning, estimation, and procurement. Collaborate with internal teams to ensure that the Resource Bank is used effectively for project estimation and resource allocation. 4. Mode of Measurements & IS Codes: Possess a deep understanding of the mode of measurements for construction activities and ensure compliance with IS Codes and other relevant standards. Train project teams on accurate measurement practices and ensure that all measurements are taken by industry standards and IS codes. Ensure the correct application of IS codes for measurement of work during the construction process, reducing the risk of disputes and inaccuracies. 5. Contractual Agreements and Negotiations: Draft, review, and negotiate construction contracts with clients, subcontractors, and suppliers to ensure favorable terms for the company. Ensure that contracts include appropriate clauses regarding bank guarantees, performance guarantees, and mobilization advances etc. Monitor the execution of contracts and ensure that all terms, including deadlines, quality standards, and payment schedules, are met. 6. Work Orders Preparation: Prepare detailed work orders for contractors, ensuring that all aspects of the work, including scope, timelines, and payment schedules, are clearly defined. Review and approve work orders for subcontractor and vendor payments, ensuring that all work has been completed by contractual terms. Ensure work orders comply with company standards, project budgets, and legal requirements 7. Risk Management and Legal Compliance: Manage risks related to contracts, including those concerning delays, scope changes, and financial obligations. Ensure that all contracts comply with legal obligations, including construction regulations, labour laws, and safety standards. Advise the senior management team on potential risks, legal liabilities, and mitigation strategies regarding contract clauses, guarantees, and recoveries. 8. Contract Performance Monitoring: Monitor the performance of all contractors, subcontractors, and suppliers, ensuring compliance with the terms of their contracts. Address any contract disputes or non-compliance issues and take proactive steps to resolve them. Work closely with the project management team to ensure that the project is progressing as per the contractual timeline and budget. 9. Reporting and Documentation: Maintain comprehensive documentation of all contracts, work orders, guarantees, amendments, and other contractual documents. Prepare regular reports on the progress of contract execution, including the status of bank guarantees, performance guarantees, and mobilization advances. Provide periodic updates on resource usage, recovery of advances, and compliance with contract terms to senior management. 10. ERP System Management: Manage and use the ERP system for tracking contracts, work orders, payments, and material procurement. Ensure all contract data, work orders, and financial transactions are updated in the ERP system for accurate tracking and reporting. Collaborate with the finance and procurement teams to ensure that all contractual data is accurately reflected in the ERP system for efficient decision-making.
Real Estate Market Intelligence: Stay updated on the latest trends and developments in the real estate market. Monitor competitors' activities and market conditions to identify opportunities and threats. Data Mining from Various Resources: Identify and gather data from various sources such as online databases, market reports, and public records. Analyze and organize data to extract valuable insights for marketing strategies. Market Research: Conduct in-depth market research to identify target audiences and market segments. Analyze consumer behavior and preferences to tailor marketing efforts. Identify emerging market trends and opportunities. Branding: Define and uphold the brand identity of the company. Ensure consistent branding across all marketing materials and communications. Enhance brand reputation and recognition in the market. Marketing: Develop and implement comprehensive marketing plans to promote real estate projects. Manage advertising, digital marketing, and traditional marketing initiatives. Allocate budgets efficiently across marketing channels. Budget Management: Develop and manage the marketing budget. Ensure cost-effective marketing initiatives while achieving desired results. Monitor expenditures and allocate resources judiciously. Data Analytics through Various Tools: Utilize data analytics tools to process and interpret complex data sets. Generate reports and visualizations to aid in decision-making. Optimize marketing campaigns based on data-driven findings. Product Promotion: Develop and execute promotional campaigns to highlight the unique selling points of real estate projects. Collaborate with sales teams to drive property sales through effective promotion. Customer Engagement: Develop and execute strategies to engage potential and existing customers effectively. Implement customer feedback mechanisms to improve services and satisfaction. Foster relationships with key clients and stakeholders. Lead Management: Implement lead generation strategies to attract potential buyers and investors. Establish lead nurturing processes to convert leads into sales. Monitor lead conversion rates and adjust strategies for improvement. Team Leadership and Management: Build and lead a high-performing marketing team. Set clear goals and objectives for team members. Provide guidance, training, and mentorship to team members. Evaluate team performance and make personnel decisions as necessary. Reporting and Communication: Prepare and present regular reports on marketing performance to senior management. Communicate marketing strategies and progress to stakeholders within the organization. Compliance and Ethics: Ensure marketing activities adhere to legal and ethical standards. Stay updated on relevant regulations in the real estate industry. Mitigate risks associated with marketing practices. Collaboration: Collaborate with cross-functional teams, including sales, development, and finance, to align marketing efforts with overall business goals. Crisis Management: Develop contingency plans and strategies to address marketing crises or unforeseen challenges. Competencies: Knowledge: Qualifications: Bachelor's degree in Marketing, Business, or a related field; MBA preferred. Experience: Minimum of 15 years of experience in a leadership role in real estate marketing. Technical Skills: MS-Office
Key Responsibilities: 1. Lead Generation & Sourcing Source potential buyers or sellers through channel partners, brokers, referrals, and field visits. Identify new market opportunities and contribute to the development of sourcing strategies. Conduct market research to identify potential properties or clients. 2. Channel Partner Management Build and maintain strong relationships with channel partners and broker networks. Onboard new partners as per company guidelines and train them on project details, pricing, and commissions. Ensure partners are motivated and actively working on lead generation. 3. Client Coordination Coordinate with potential clients for site visits, documentation, and follow-ups. Gather client requirements and ensure proper lead qualification before handover to the sales team. 4. Reporting & Documentation Maintain a database of channel partners and leads generated. Provide daily/weekly reports on sourcing activities, visits, and conversions. Ensure all documents, agreements, and onboarding forms are correctly maintained. 5. Market Intelligence Gather and report insights on competitors, market demand, pricing trends, and customer preferences. Identify localities with high growth potential and upcoming demand.
Key Responsibilities: 1.Cost Estimation: Preparation of detailed and accurate cost estimates for construction projects, encompassing materials, labor, equipment, and overhead costs, taxes etc. Review project plans, specifications, and drawings to accurately determine the scope of work and generate reliable cost projections. 2.Quantity Take off: Oversee and ensure thorough quantity take-offs from project documents for effective cost assessment. Collaborate with the design and engineering teams to ascertain and resolve any discrepancies in project specifications. 3.Data Management: Maintain and refine cost estimation databases, ensuring they are up-to-date with regional labor rates, material prices, and subcontractor quotes. Conduct market analysis and benchmarking studies to enhance the accuracy and competitiveness of estimates. 4.Project Leadership: Supervise and mentor junior engineers in the estimation process, providing guidance and support in developing their skills. Attend estimation reviews and discussions with reporting managers to establish insights and implications for financial forecasting. 5.Stakeholder Collaboration: Collaborate with project managers, architects, and clients to clearly understand project requirements and align on financial expectations. Engage with procurement and contracts teams to obtain quotes and clarify technical aspects relevant to the estimates. 6.Documentation and Reporting: Prepare and manage comprehensive documentation for estimates, including methodologies, assumptions, and any relevant changes that arise during the project lifecycle. Generate regular reports comparing estimated costs against actual expenditures and provide insights for variance analysis. 7.Site Engagement: Conduct site visits to verify current conditions and evaluate their impact on project costs and schedules. Monitor construction activities to ensure compliance with estimates, suggesting adjustments as necessary to align with budgetary constraints. 8.ERP: Possess deep knowledge of ERP operations. Maintain standard formats for WBS, Labour library, material library etc. Upload quantities in ERP. Perform necessary amendments. Approval of Purchase requisitions. 9.Reconciliation: Prepare Material reconciliation on monthly basis.
Regulatory Compliance Stay updated on local, regional, and national regulations, zoning laws, building codes, and other legal requirements related to real estate development and construction. Interpret and communicate regulatory changes to internal teams, ensuring that projects are aligned with legal standards. Government Liaison Act as the primary point of contact for government agencies, regulatory bodies, and local authorities for all matters related to project approvals, permits, and licenses. Establish and maintain strong relationships with government officials and stakeholders to facilitate efficient project progress. Approvals and Permits Initiate and oversee the process of obtaining necessary permits, clearances, and approvals for real estate projects, ensuring timely submissions and adherence to requirements. Collaborate with internal departments to compile and submit documentation necessary for obtaining necessary permits. Documentation and Reporting Prepare and submit comprehensive documentation, reports, and applications required for obtaining regulatory approvals and permits. Maintain accurate records of all correspondence, approvals, and permits for audit purposes. Risk Management Identify potential legal and regulatory risks that could impact projects and provide guidance to internal teams on mitigation strategies. Collaborate with legal experts to address legal challenges and ensure that projects are carried out within legal boundaries. Stakeholder Communication Facilitate effective communication between internal teams, external stakeholders, and government agencies to address concerns, clarify requirements, and expedite approvals. Represent the organization in meetings and negotiations with regulatory authorities.
Key Responsibilities: 1. Sales Closure & Documentation Coordinate with the sales team and customers to ensure all documents related to booking, agreement to sell (ATS), and registration are completed. Facilitate signing of legal agreements and ensure all compliance requirements are met (RERA, stamp duty, registration, etc.). Oversee KYC collection and verification process. 2. Payment Coordination Follow up with customers for timely payment as per the payment schedule. Coordinate with finance team for invoicing, receipts, and reconciliation. Escalate payment delays and assist in recovery efforts when necessary. 3. Customer Communication Act as the single point of contact for customers from booking to handover. Provide regular updates to customers regarding project progress, payment dues, registration process, etc. Address and resolve customer concerns or queries related to the closing process. 4. Internal Coordination Liaise with Legal, Finance, CRM, and Operations teams to ensure seamless execution of closing-related processes. Work closely with the CRM team to update and maintain accurate records in the system. 5. Handover Management Manage pre-handover formalities including final payment, snagging, and documentation. Coordinate property handover process ensuring all dues are cleared and documentation is complete. Maintain handover checklist and ensure compliance with internal SOPs. 6. Reporting & Compliance Maintain updated trackers for documentation, collections, and handovers. Generate reports on closures, pending payments, and customer status. Ensure compliance with RERA and other regulatory requirements.
Key Responsibilities: 1. CRM Strategy & Execution Develop and implement the end-to-end CRM strategy across pre-sales, sales, and post-sales functions. Create automated and manual customer journeys using CRM tools (e.g., Salesforce, Zoho, HubSpot). Ensure accurate segmentation and targeting of potential and existing customers. 2. Customer Lifecycle Management Own the customer experience from booking to possession and beyond. Design communication flows for every stage (welcome emails, payment reminders, construction updates, handover, etc.). Implement feedback loops to improve customer experience. 3. CRM System Management Oversee CRM tool implementation, customization, and integration with other platforms (ERP, marketing tools, etc.). Ensure data hygiene, integrity, and regular audits of the CRM database. Train and support sales and service teams on CRM best practices. 4. Reporting & Analytics Develop dashboards and KPIs to track customer engagement, sales conversions, and service metrics. Analyze customer behavior, identify trends, and recommend data-driven improvements. 5. Stakeholder Collaboration Coordinate with Sales, Marketing, Finance, Legal, and Customer Service to ensure smooth customer interactions. Act as the voice of the customer in internal meetings. 6. Compliance & Documentation Ensure all customer communication and documentation comply with RERA and company policies. Maintain proper records of all customer interactions and agreements.
Project Planning Collaborate with other departments to develop comprehensive project plans and schedules. Analyse project requirements, scope and specifications to identify key deliverables and milestones. Ensure alignment of project plans with company objectives, regulations and customer requirements. Ensure proper planning of 3Ms (Manpower, Material and Money/Funds). Identify and address potential risks, constraints and challenges during the planning phase. Project Coordination Collaborate with cross-functional teams to ensure seamless project execution. Facilitate effective communication and coordination among team members and stakeholders. Participate in project meetings, progress reviews and construction site visits to monitor project status and resolve issues. Coordinate with procurement teams to ensure timely availability of materials, equipment and services. Contractor Billing Management Review contractor invoices and verify accuracy, completeness and compliance with contractual agreements. Coordinate with internal stakeholders to ensure timely receipt and processing of contractor invoices. Resolve any billing discrepancies or issues with contractors including conducting investigations, reconciliations and communicating findings to the relevant parties. Organize a system for tracking contractor invoices, payments and related documentation. Process contractor payments in accordance with established procedures and timelines. Budget Management Establish and manage project budgets in alignment with the approved financial guidelines. Monitor project expenditures and track budget utilization throughout the project lifecycle. Identify and address budget variances, cost overruns and deviations from the approved budgets. Collaborate with finance and accounting teams to ensure accurate financial reporting and cost control. Documentation and Reporting Prepare and maintain accurate project documentation including project plans, schedules and reports. Generate periodic progress reports, bar charts, highlighting project status, budget utilization and key performance indicators. Provide regular updates to top management on project progress, risks and budgetary implications. Ensure compliance with documentation standards, regulatory requirements and company policies. Continuous Improvement Stay updated with industry best practices, construction technologies and billing techniques. Identify and implement process improvements to enhance the efficiency and accuracy of planning and billing activities. Participate in post-project reviews and lessons learned sessions to identify areas of improvement for future projects.