Quick summaryJob purpose: Maintain, upgrade, and manage the software, hardware and servers in Microlise Data Center. Actively diagnose and resolve problems.Reporting to: Technical Operations ManagerDirect reports: NoneExperience level: Associate TechOps Engineer: 6-9 years TechOps Engineer: 9 to 12 yearsJob ResponsibilitiesControl System:Administer and maintain information control systems supporting the Managed / Hosted services utilised within Microlise; coordinate with other departments to ensure these systems and records remain accurate and available.IT Systems:Update and maintain information used in upward reporting and analysis.Implement, configure, maintain, upgrade and support IT systems in accordance with industry best practice, or to a standard agreed with Microlise Managed Service Management.Adhere to documented processes and procedures.Analyse, diagnose and rectify system or service errors/faults as tasked or expected.Support:Carry out health checking of systems used by the company to always ensure the most efficient and effective use.Maintain knowledge and skills in current technology and learn new technologies as required.Carry out training and supervision of other team members as required.Communication:Provide telephone or other, technical support to customers as required. Quality:Administer the Microlise Helpdesk system when requested.Work away from the Microlise site as and when required.Work with other departments to provide technical advice and assistance.Reporting:Act as a medium for effective knowledge transfer between all parties, both internal and external. This will include the sharing of technical knowledge and experience, within the position heldEssential:The successful applicant must be able to work independently and within a team environment to help support internal business and external client systems. A mature, professional attitude with good interpersonal and customer facing skills and a flexible attitude to working hours are essential.Experience with scripting languages such as PowerShell, Python, and Bash.Expertise in managing and troubleshooting Microsoft-based technologies, including Windows Server, Active Directory, and SQL Server.Experience in managing compute and storage resources in virtualised environments, for example: VMware, Hyper-V, and Azure.Strong troubleshooting and problem-solving skills to resolve complex technical issues across the entire technology stack.Non-essential but highly desirable: Experience with monitoring and logging tools, for example: ELK Stack, Grafana, Solarwinds, and OpenTelemetry.Knowledge and experience in DevOps practices and principles Experience with Red Hat Enterprise Linux (or similar), including installation, configuration, and administration.Familiarity with containerisation technologies, such as Docker and Kubernetes, hands-on experience with OpenShift is highly desirable.Knowledge of network protocols, including TCP/IP, DNS, DHCP, and VPN.Familiarity with continuous integration and delivery tools for example: Azure DevOps Server, Jenkins, and GitLab.Key Evaluation CriteriaThe successful candidate will demonstrate how they can add value to the business by explaining and delivering what best practises and technical methods they have used and which they can implement to allow us to deliver leading edge web-based applications.In addition, we are also looking for someone who has the experience and knowledge to provide out the box thinking to deliver business requirements in a fast pace ever changing environment. Qualifications & CapabilitiesAdditional:Data flow: User knowledge of data flow concepts at Product level.XML: Good working knowledge to edit and amend configuration filesDocumentation: Create and maintain documentation essential to the function of the role or Team.Flexibility to work in 24*7 with rotational shift model (morning, afternoon or night shifts - these rotate every 3 to 6 months, not at random. Weekly holidays as per roster, not necessary on Saturday and Sunday)Desirable:Microsoft certified e.g. MCSA, MCSE would be good
