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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

3 - 8 years

4 - 8 Lacs

Hyderabad

Posted:2 days ago| Platform:

Apply

Skills Required

kubernetes incident management troubleshooting shell scripting aws continuous integration python github production maven microsoft azure change management ansible docker sql java git devops linux jenkins terraform unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Shell Scripting

Good to have skills :KubernetesMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous learning and knowledge sharing to enhance team capabilities and service quality. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Shell Scripting.- Good To Have

Skills:

Experience with Kubernetes.- Strong understanding of incident management processes and tools.- Ability to analyze complex technical issues and provide effective solutions.- Familiarity with service management frameworks and best practices.
Additional Information:- The candidate should have minimum 3 years of experience in Shell Scripting.- This position is based at our Hyderabad office.- A 15 years full time education is required.Qualification
15 years full time education

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Technology Support Engineer