Technology Support Engineer

Project Role

• Technology Support Engineer

Project Role Description

• Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :Splunk

Good to have skills :Splunk Administration

Minimum5year(s) of experience is required

Educational Qualification :15 years full time education

Job summary

• As a

  Technology Support Engineer

  , you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. This includes creating and implementing

  Requests for Change (RFC)

  , collaborating with vendors and service management teams for issue analysis and resolution. Your role is critical in maintaining smooth operations and ensuring timely issue resolution.

Roles & Responsibilities:

• Subject Matter Expert (SME):

  Expected to develop expertise in

  Splunk

  and become an SME within the team.

• Team Collaboration:

  Manage and guide the team to ensure high performance and successful issue resolution.

• Decision Making:

  Be responsible for making key decisions within the team and engage with multiple teams to contribute to broader decision-making processes.

• Problem-Solving:

  Provide solutions to issues both within the immediate team and across multiple teams.

• Troubleshooting:

  Implement effective troubleshooting strategies to resolve incidents and problems in a timely manner.

• Knowledge Base Maintenance:

  Update and maintain

  knowledge base articles

  for operational support, ensuring the team has access to accurate and up-to-date information.

• Vendor Collaboration:

  Work closely with vendors to resolve issues, ensuring timely and efficient solutions to business-critical problems.

Professional & Technical Skills:

Must-Have Skills:

• Proficiency in Splunk

  with extensive experience in its deployment, configuration, and administration.
• Strong understanding of

  Splunk Administration

  , including data analysis, management, and troubleshooting.
• Experience with

  data analysis

  and

  problem-solving

  , leveraging Splunk's capabilities to diagnose and resolve issues.
• Familiarity with

  IT service management processes

  , including incident and problem resolution.
• Knowledge of

  incident and problem resolution techniques

  , ensuring effective troubleshooting and issue resolution.

Qualifications:

• Experience:

  Minimum of

  5 years

  of experience working with

  Splunk

  , including hands-on administration, troubleshooting, and data analysis.

• Education:

  15 years of full-time education

  is required (e.g., Bachelor's degree or equivalent).

• Location:

  This position is based at our

  Kolkata office

  .