Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Incident Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the organization. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors to facilitate issue analysis and resolution, contributing to a seamless operational environment. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their skills. - Monitor and report on incident trends to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management. - Strong analytical skills to assess incidents and determine root causes. - Experience with service management tools and ticketing systems. - Ability to create and maintain comprehensive documentation. - Familiarity with ITIL framework and best practices. Additional Information: - The candidate should have minimum 5 years of experience in Incident Management. - This position is based at our Pune office. - A 15 years full time education is required.