Job
Description
About The Role
Project Role :Technology Support Engineer
Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Backup and Recovery Systems
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:Must have more than 6 years of hands-on experience in NetBackup and Veeam to take care of technical activities Should have strong knowledge with architecture of Veeam Backup. Should have hands-on experience in configuring File system, SAP, Exchange, NDMP, SQL and Oracle Database Backups for Windows and Unix serversMust Have
Skills:
Rubrik, Veritas NetBackup, BackupExec, Veeam, Avamar and Data DomainGood To Have
Skills:CommvaultKey Responsibilities:Backup Management (Backups/Recovery jobs)Monitoring (Software and Hardware) Performing Scheduled Backups and On-Demand Backup requestsBackup troubleshooting on failures and slowness issueNew Server, VM, SQL, Oracle, NDMP, Agent based backup configuration and removal as per requestPerforming critical and normal restores as per requestsParticipating in audits for successful backups and failure backupsBackup software upgradation to latest SP or new versionPerforming DR test activity to the secondary site.
Technical Experience:Should have experience on adding/updating storage and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages.Should have experience on multiple agents which includes Filesystem, VSA, SQL, Oracle, Exchange, SAP, Active Directory and NDMP backups.Should have hands-on experience in Rubrik, Veritas NetBackup, BackupExec, Veeam, Avamar and DataDomain Administration includingInstallation, Configuration and troubleshooting issues on Unix / Windows Platform Lead Veeam Upgrades, patching and compliance requirements.Good understanding of Deduplication in Rubrik, Veritas NetBackup, BackupExec, Veeam, Avamar and DataDomain and its implentation.Should have experience knowledge on Bare Metal restoreShould have hands-on experience on Network, Database and OS teams for fixing various backup issues.Should have experience on raising vendor support cases and working with support Engineers.Should have knowledge in performing disaster recovery backups. Managing High availability in Rubrik, Veritas NetBackup, BackupExec, Veeam, Avamar and DataDomain.Should have hands-on experience on media management and handling staging jobsShould have hands-on experience in performing restoration of filesystem dataShould have experience in recovery of SQL, Oracle, Exchange, AS400 and DB2Understanding of NDMP, VTL, SAN Media servers, Vault and Duplication options.Monitor daily activity and availability of the Backup environment by analyzing reports and reviewing activity logsRun and monitor backups, duplications and restoresMaintain all equipment for backup environment to include servers, disk, and tape library and storage devices.Manage and maintain disk storage devicesVerify tape drive operation and maintain media rotation and availabilityShould have experience in Installing /Removing UpdatesShould have experience Analyze and handle complex incidents and major incidents and promptly provide solutionsHandle complex changes across the productWork with teams internal/external teams, vendors, and all relevant stakeholders to ensure effective service deliveryMaintain the platform to the highest standard and ensure 24x7 supportExcellent Communication Skills, ITIL Process, Ticketing Management, Customer handling
Professional Attributes:Should have hands-on experience in troubleshooting backup failures. Should have hands on experience on de-duplication, replication of backupsGood skills in managing backup teamShould be aware of ITIL processes and should be open to work on multiple backup technologies.Should have strong communication skills.Ability to work shift patterns and provide out of hour's on-call support Flexible to work in 24/7 shifts (Rotational Shifts)
Educational Qualification:15 years of mandatory education as per Accenture Standards.
Qualification 15 years full time education
