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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

application packaging installshield sccm windows os admin studio life cycle management xendesktop xenapp netscaler packaging mac servicenow orca flexera powershell powershell scripting user acceptance testing procmon picture taker msi packaging

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Technology Support Engineer

Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills Application Packaging

Good to have skills NA
Minimum 5 year(s) of experience is required

Educational Qualification 15 years full time education
Roles & Responsibilities:Application Packaging & Lifecycle Management

Create and manage application packages using InstallShield, PowerShell App Deployment Toolkit, and other scripting tools.

Assess deployment strategies and select optimal methods based on infrastructure and technical constraints.

Conduct discovery calls with application owners and coordinate packaging requests.

Perform conflict detection, resolution, and integration testing.

Deploy packages for User Acceptance Testing (UAT) and release through change management processes.

Maintain SOPs, best practices, and documentation for packaging procedures.

Ensure compliance with version control and configuration standards.Deployment & Support

Deploy applications via SCCM and Intune to LAN and remote devices.

Provide L2/L3 support for packaging and deployment issues.

Troubleshoot failed deployments and proactively resolve incidents.

Monitor and report on deployment success and SLA adherence.

Support packaging for AVD environments and troubleshoot related issues.Collaboration & Optimization

Work directly with customers to understand infrastructure and requirements.

Collaborate with developers, software owners, and support teams to ensure right first time delivery.

Recommend and implement improved toolsets and automation strategies.

Coordinate with third-party vendors and internal teams for release defect resolution.________________________________________
Professional & Technical Skills:

Hands-on experience with:oInstallShield, AdminStudio, FlexeraoMSI packaging, App-V, MSIXoSCCM, Intune, PowerShell scriptingoTicketing toolsServiceNow, oMAC packaging (good to have)

Strong understanding of:oWindows OS architecture (Win 10/11), 32-bit and 64-bit systemsoApplication virtualization and deployment strategiesoTroubleshooting toolsProcMon, Orca, Picture Taker, InstallRiteoPackaging for AVD and Citrix environments (XenApp, XenDesktop, NetScaler)

Excellent problem-solving, analytical, and communication skills

Ability to manage SLAs and deliver high-quality support services

Experience in developing and maintaining technical documentation and SOPs

Good to have certifications oMicrosoft CertifiedModern Desktop Administrator Associate oFlexera Certified Professional (InstallShield) oITIL Foundation Certification oMicrosoft CertifiedEndpoint Administrator oPowerShell Scripting Certification (recommended)________________________________________
Additional Information:

This role requires coordination with global teams, application owners, and support groups.

Must be able to manage multiple priorities in a fast-paced environment.

Familiarity with enterprise ITSM tools and SLA tracking is preferred.

Expected to proactively recommend improvements in tools, processes, and technologies.

7+ years of relevant experience in application packaging and deployment.

Minimum 15 years of full-time education,
Qualification 15 years full time education

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Technology Support Engineer