Technology Director

About this role:

Wells Fargo is seeking a Technology Director an experienced senior professional to lead CTO Platform including Network operations, Cloud Operations and Centralized Frontline

In this role, you will:

• Manage a team of engineering managers and engineering leads

• Focus on delivering commitments aligned to enterprise strategic priorities

• Build support for strategies with business and technology leaders

• Guide development of actionable roadmaps and plans

• Identify opportunities and strategies for continuous improvement of software engineering practices

• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers

• Identify financial management and strategic resourcing

• Set risk management guidelines and partner with stakeholders to implement key risk initiatives

• Develop strategies for hiring engineering talent

• Lead implementation of projects and encourage engineering innovation

• Collaborate and influence all levels of professionals including more experienced managers

• Lead team to achieve objectives

• Interface with external agencies, regulatory bodies or industry forums

• Manage allocation of people and financial resources for Technology Strategic Leadership

• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management or leadership experience

Desired Qualifications:

• Technology Operations Experience

• Knowledge and understanding of Enterprise monitoring, observability and automation.

• Experience of driving large scale organizational change management initiatives

• Experience in Infrastructure and application production support

• ITIL and IT Service Management

• Understanding of Site Reliability Engineering Principles

Job Expectations:

• Provide global, follow-the-sun leadership, triage and resolution coverage for Mission Critical Infrastructure, Enterprise Tools including network operations, cloud operations and application support

• Focus on delivering commitments aligned to enterprise strategic priorities

• Build support for strategies with business and technology leaders

• Guide development of actionable roadmaps and plans

• Identify opportunities and strategies for continuous improvement of technology operations

• Identify financial management and strategic resourcing

• Set risk management guidelines and partner with stakeholders to implement key risk initiatives

• Develop strategies for hiring engineering talent

• Lead implementation of projects and encourage engineering innovation

• Collaborate and influence all levels of professionals including more experienced managers

• Interface with external agencies, regulatory bodies or industry forums

• Manage allocation of people and financial resources for Technology Strategic Leadership

• Develop and guide a culture of talent development to meet business objectives and strategy

• Run day to day operations of large scale technology operations organization

• Drive Reliability Culture within the team

• Complex situation management capabilities

• Provide management direction and leadership of all technology major incidents, critical situations involving multiple technology teams

• Manage and develop teams of individual contributors and managers in technology operations roles

• Regularly interact with technical first responder teams including IT Operations, Mainframe Operations, Wholesale Service Level Management, Cyber Fusion Center, and Digital Channels etc.

• Lead Service Operations support for public and private cloud, SaaS, IaaS, PaaS etc.

• Regularly interact with senior managers and leaders concerning business process impact during large incidents

• Engage and interact with line of business and technology leaders of Enterprise IT Process Technology Operations Management owners, managers, and subject matter experts.

• Identify and recommend opportunities for technology operations process improvement and development

• Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client-facing, and internal applications consumed by the Business

• Drive key strategic initiatives associated with technology availability

• Work with IT risk management, compliance, and all lines of defense, including Audit, to ensure platform risks are proactively managed

• Institute controls in partnership with Operation Risks to ensure risk management is sustainable

• Manage the costs, demand, and resource capacity for the team resources, leveraging internal and external resources as needed

• Determine appropriate strategy and actions of technology operations team to meet deliverables

• Interpret and develop policies and procedures

• Collaborate with and influence all levels of professionals, including experienced managers, senior leaders

• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology operations

• Develop and guide a culture of talent development to meet business objectives and strategy

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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Wells Fargo maintains a drug free workplace. Please see our to learn more.

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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.