1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

Join our team at Litera, where legal technology meets excellence. With over 25 years of experience, Litera has been a pioneer in legal technology innovation, developing software solutions to enhance impact and efficiency in the legal industry. Our suite of integrated legal tools, designed by top legal professionals, simplifies core legal workflows, fosters secure collaboration, and organizes firm knowledge and experience. We strive to empower over 2.3 million legal professionals every day, enabling them to focus on their craft. At Litera, we believe in less busy work and more of life's work. As a Site Reliability Engineer (SRE) at Litera, you will be an integral part of a dynamic team dedicated to driving innovation in the legal technology sector. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that significantly impact the legal profession. In this role, you will play a vital role in ensuring the availability, reliability, and resiliency of Litera's SaaS applications and technology services. You will be involved in designing, building, enhancing, and supporting next-generation applications while adhering to industry best practices for configuration management, incident management, application monitoring, and disaster recovery. Your responsibilities will include resolving software defects, supporting on-premises customer-maintained software products, and participating in a 24x7 SRE team on-call rotation. Key Responsibilities: - Serve as a subject matter expert for SaaS-hosted applications and underlying architecture - Address unique challenges across the organization - Provide ongoing support for customer-facing applications and escalations - Participate in a 24x7 SRE team on-call rotation - Conduct root cause analysis for major outages and incidents - Automate processes to reduce toil - Build and maintain product availability and performance dashboards - Recommend and implement solutions to improve the environment continuously - Maintain security compliance and configuration standards - Organize and lead cross-functional teams to resolve critical production issues - Manage organizational disaster recovery events and processes - Write and maintain technical documentation - Mentor others within the organization and be a technical leader - Demonstrate dependability and support for the team Qualifications: - 2+ years of experience in debugging applications and defect management - 2+ years of experience working with cloud providers (AWS/Azure) - 1+ years of experience working with container orchestration technologies - 1+ years of experience working with configuration management tools (Terraform) - Prior work experience in a Site Reliability Engineer or Support Engineer role - Good working knowledge of enterprise monitoring and alerting tools - Strong problem-solving skills and reverse engineering discipline - Ability to troubleshoot server operating systems, databases, and web servers - Understanding of software engineering best practices and agile methodologies - Familiarity with application service scaling and architectural changes - Ability to simplify and explain complex issues - Quick learner with a willingness to adapt to new technologies - Understanding of ITIL and service management processes - Experience in tuning databases and working in a fast-paced environment - Strong sense of urgency and professional composure under pressure Preferred Skills: - Experience working on SaaS teams - Experience in regulated environments (SOX, HIPAA, PCI) - Industry-relevant certifications - Software development experience - Background in application security and compliance Why Join Litera - Company culture emphasizing growth, integrity, and impactful work - Commitment to employees" well-being and professional growth - Global, dynamic, and diverse team fostering collaboration and problem-solving - Comprehensive benefits package promoting work-life balance and career development At Litera, we are an equal opportunity employer dedicated to creating an inclusive environment that celebrates diversity and empowers all employees to succeed.,

Posted 20 hours ago

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