Techno-Commercial After Sales Executive – Solar Inverters

Key Responsibilities:

• Handle after-sales service requests related to solar inverters (troubleshooting, warranty claims, AMC, spares, etc.).
• Coordinate with service engineers, OEMs, and customers for timely issue resolution.
• Maintain detailed records of service calls, warranty claims, and spare parts consumption.
• Provide technical support (remote & onsite) to clients and assist in diagnostics.
• Prepare commercial offers for AMC contracts, spare parts, and service packages.
• Follow up with customers for payments, renewals, and service agreements.
• Ensure customer satisfaction through prompt responses and professional handling of queries.
• Collaborate with the sales team for upselling spare parts, extended warranties, and upgrades.
• Track and analyze service KPIs (response time, resolution time, customer feedback).
• Prepare MIS reports for management on service performance and revenue.

Job Type: Full-time

Pay: ₹17,000.00 - ₹25,000.00 per month

Education:

• Diploma (Required)

Experience:

• After-sales service: 3 years (Required)
• Invertor service: 3 years (Required)

Location:

• Jaipur City, Jaipur, Rajasthan (Required)