Technical Writer

The primary objective of this role is to update help files and webpages, as well as create new content and release notes. Your responsibilities will include creating technical documentation for various software products, such as user manuals, installation guides, reference materials, online help systems, and technical specifications. It is crucial to ensure accuracy, clarity, and consistency in all written content, as well as updating help files, website content, and creating video demonstrations of software. Additionally, you will be required to create other documentation as requested by the sales or support team. Collaboration with subject matter experts and technical teams is essential to gather information about products, systems, or processes. You will also participate in meetings with colleagues to discuss technology and authoring requirements. Organizing and structuring information in a logical and intuitive manner, creating outlines, flowcharts, diagrams, and other visual aids to enhance the clarity and comprehension of documentation are part of your responsibilities. Moreover, translating complex technical concepts into simple and understandable language suitable for the intended audience and commissioning any necessary images or illustrations will be required. Your role will involve writing material clearly and concisely to ensure ease of understanding and translation. Editing, proofreading, and indexing documentation will be necessary, as well as working closely with cross-functional teams to gather information, address queries, and incorporate feedback into documentation. Testing written material with users, keeping documentation up-to-date with product updates, new features, or changes in specifications, and coordinating the translation of documents into various languages are also part of the responsibilities. Providing user support by answering questions, addressing concerns, and troubleshooting technical issues related to the documentation is essential. Collaboration with support teams to enhance the user experience is also a key aspect of the role. Requirements: - Bachelor's degree in a relevant technical field or 2+ years of experience in writing technical content. - Ability to quickly learn, research, understand, and write about complex technical topics. - Passion for writing and simplifying complex technical concepts for a diverse audience. - Experience working in a team and producing technical content with other company teams. - Strong multitasking and prioritization skills to meet deadlines consistently. - Working with design and engineering teams to create visuals and graphics to support content. - Proficiency in using XML/JSON and other technical writing tools for product documentation. - Excellent interpersonal and communication skills. - Experience working with developers, comfortable asking questions, and identifying inconsistencies in the product. Skills required: - Proficient in English. - Tech-savvy. - Clear and concise writing style. - Ability to simplify technical subjects and jargon for easy understanding. - Quick absorption of information. - Analytical and logical thinking. - Inquisitive nature. - Ability to work under tight deadlines. - Attention to detail. - Familiarity with graphic editing tools. - Knowledge of screen recording and editing tools. To apply, please submit your resume and a cover letter outlining your relevant experience to hr@windowmaker.com. Note: Only shortlisted candidates will be contacted for further evaluation.,