Technical Writer Sr. Advisor

Job Description

We are currently looking for an experienced Technical Writer Sr. Advisor to join our Data Modeling and Data Governance product team. This position requires a good understanding of databases, data governance, and data modeling concepts. Additionally, it requires expertise in MadCap Flare or similar help authoring tools. Develop and manage technical documentation and reviews for complex product features. Responsibilities -Develop and oversee the technical communication strategy, ensuring alignment with product development lifecycles -Establish and enforce standards, guidelines, and processes for technical content creation and management -Build strong relationships with key stakeholders, including product managers, developers, testers, and support executives, to understand their needs and advocate for effective technical communication -Lead and mentor a team of technical writers, providing guidance and training -Ensure the accuracy, consistency, and clarity of technical content across the assigned product/product family -Evaluate and implement technical writing tools and technologies to improve efficiency and quality -Contribute to streamlining technical writing processes to reduce bottlenecks and improve turnaround times -Participate in tracking key performance indicators related to technical communication to measure effectiveness and identify areas for improvement -Develop deep domain and product knowledge, and train the team on it Qualifications -Bachelors degree in Computer Science or a related field -8+ years of experience in technical writing, with a focus on enterprise software products -Strong understanding of database and data modeling concepts -Proficiency in MadCap Flare or similar help authoring tools, Git, and HTML/CSS. -Good understanding of technical support and documentation delivery platforms, such as Zoomin -Excellent written and verbal communication skills -Strong collaboration skills and a team-oriented mindset -Ability to work with minimal direction and take responsibility for resolving blockers