We are seeking an experienced Senior Technical Writer eLearning Content Developer to lead the creation of world-class product documentation and customer training content. In this senior role, you will drive content strategy, mentor junior writers/designers, and partner closely with product, engineering, and customer success teams to ensure our customers and partners can adopt and use our software products with confidence.
This is a strategic and hands-on role, ideal for someone who thrives at the intersection of technical writing, instructional design, and product enablement.
Key Responsibilities
-
Content Strategy Leadership
- Define and implement standards, style guides, and best practices for technical writing and eLearning content.
- Mentor and provide editorial/technical guidance to junior writers and instructional designers.
- Partner with product and customer success leaders to align content with business and customer adoption goals.
-
Technical Documentation
- Lead the development and maintenance of user guides, API documentation, release notes, and knowledge base articles for software/SaaS products.
- Ensure documentation quality, consistency, accessibility, and accuracy across products.
- Drive documentation integration into development workflows (Agile/DevOps).
-
eLearning Training Development
- Design and oversee the creation of advanced eLearning modules, product tutorials, simulations, and certification programs.
- Leverage tools such as Articulate Storyline, Rise, Captivate, Camtasia, or equivalent to create scalable training experiences.
- Introduce innovative learning approaches (microlearning, video explainers, gamification) to enhance engagement.
-
Continuous Improvement
- Establish metrics and feedback loops to measure the effectiveness of content.
- Stay up to date with emerging trends in SaaS documentation, eLearning technology, and instructional design.
- Champion a culture of customer-first communication within the product organization.
Qualifications Skills
- bachelors or masters degree in Technical Communication, Instructional Design, Computer Science, or related field.
- 5+ years of experience in technical writing and eLearning content development, with at least 1+ years in a senior or lead role.
- Proven experience documenting software/SaaS products and building scalable training content.
- Strong expertise with documentation platforms (Confluence, MadCap Flare, Git-based tools, Markdown, or similar).
- Proficiency with eLearning authoring tools (Articulate Storyline, Rise, Captivate, Camtasia).
- Deep knowledge of instructional design methodologies (ADDIE, SAM, Bloom s Taxonomy).
- Exceptional writing, editing, and communication skills.
- Experience working in Agile development environments and collaborating with product/engineering teams.
Preferred Qualifications
- Experience creating product enablement content for SaaS or enterprise software.
- Knowledge of SCORM/xAPI and LMS administration.
- Exposure to UX writing or content design.
- Graphic design or video production/editing skills.
