Technical Writer

Fiserv

10 - 15 years

12 - 14 Lacs

thane

Posted:3 hours ago| Platform:

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Skills Required

computer science product quality pci dss product engineering manager quality assurance iso technical writing selenium continuous improvement technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Design, implement, and maintain QA processes and test strategies for payment systems and fintech products.
Collaborate with product, engineering, and compliance teams to ensure product quality and regulatory adherence.
Conduct root cause analysis and drive continuous improvement initiatives.
Monitor key quality metrics and report on performance trends.
Create, maintain, and update detailed technical documentation, including process flows, SOPs, user manuals, and compliance documentation.
Translate complex technical concepts into clear, concise, and user-friendly content.
Collaborate with subject matter experts (SMEs) and product managers to gather information and validate content.
Standardize and templatize SOPs and process documentation to ensure consistency, scalability, and ease of use.
Support knowledge management initiatives by identifying content gaps and proposing improvements.
Ensure documentation aligns with internal standards and regulatory requirements.
Act as a bridge between multiple functions, including QA, technology, product, and compliance teams.
Mentor junior team members and contribute to a culture of quality and knowledge sharing.

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