Technical Writer

Your role will include:

Write, edit, and proofread high-quality content for our Help Center articles according to our process and set writing style guidelines.
Develop and maintain an expert-level working knowledge of the Brandwatch product suite, understanding the purpose, use cases, key functionalities and benefits of each module to our customers.
Learn complex technical concepts and communicate the information in a way that is concise, engaging and easily understood by all levels of users.
Proactively identify and share new ideas for written content and improvement opportunities, including cross-referencing other educational materials, such as Academy courses or Community posts.
Collaborate and build good working relationships with subject matter experts - such as support agents, product managers, product marketing, and engineers - to produce and maintain accuracy of content in conjunction with new product releases.
Go beyond articles, supporting the creation of other educational techniques when applicable.
Write for a variety of audiences, from non-technical end users to programmers, system administrators, integrators, search engines and AI chat bots.
Integrate visuals, media, use case and functional data and examples into user documentation.
Develop a comprehensive understanding of our chosen help centre software and awareness of our other customer education software platforms. Recognize how AI enhances efficiency, content quality and effectiveness, and engage in learning about and recommending AI advancements relevant to the role.

What we re looking for:

2+ years of experience in writing technical content in English (US) language, in the software or technology industry.
Experience writing detailed technical documentation and developing learning content to make complex software solutions easily understandable and accessible, shown through a portfolio of existing work and by undertaking a set task prior to interview.
Familiarity with API documentation, cloud-based software, and SaaS platforms.
Well organized and able to work with a constantly evolving product suite. Outstanding high-level of English (US) written and verbal communication skills, preferably with a university degree or qualification in English, Technical Writing, Computer Science, or a related field. Strong attention to detail and ability to meet deadlines. Comfortable interacting and collaborating successfully with team members, internal stakeholders, and audiences of all business levels. Ability to work independently in a remote environment, while collaborating effectively with global teams. Ability to write clearly and succinctly, and in a way that our customers will find relatable and easy to follow. Can remain calm in a challenging and continually changing environment.