Technical Writer

About Client:

A leading global information technology, consulting, and business process services organization, the company delivers innovative solutions that enable clients across industries to thrive in the digital era. With a strong focus on technology-driven transformation, it helps enterprises harness the power of cloud, AI, automation, and analytics to achieve operational excellence and sustainable growth. Backed by decades of expertise and a workforce spread across more than 50 countries, the company is recognized for its commitment to innovation, quality, and customer satisfaction.

Job Title: Technical Writer

Location: Pan India

Experience: 10+ yrs

Employment Type: Contract to hire

Work Mode: Remote

Notice Period: Immediate joiners

Responsibilities:

• Lead the strategy and execution of task design and instruction creation for GenAI programs, establishing best practices and templates.
• Collaborate deeply with Product Areas to understand their data needs, define clear task requirements, and provide expert consultation on task design.
• Design, write, and iterate on high-quality rater instructions and guidelines that are clear, concise, and minimize ambiguity to ensure high-quality data output.
• Develop and implement an internal training program and comprehensive knowledge base on task design principles and best practices to empower Product Areas.
• Transform complex and often ambiguous technical information from engineers and researchers into effective rater task designs. Author, edit, and maintain a range of technical documents, including in-depth task design guides, instruction templates, and Quality Control (QC) rubrics. Act as a pilot user for new workflows, refining instructions based on practical application.

Minimum qualifications:

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 10 years of experience in technical writing, instructional design, or a similar role, with a focus on creating instructions for human-in-the-loop tasks or rater platforms.
• Experience in task definition and instruction design principles and best practices.
• Experience with HTML, Python, Data analysis, Markdown, or version control systems (e.g., Git).
• Experience collaborating with stakeholders and translate requirements into clear, actionable instructions for the audience.
• Experience in developing and delivering training programs.

Preferred qualifications:

• Advanced degree in Technical Communication, Instructional Design, Human-Computer Interaction, or a related field.
• Experience working with large-scale human evaluation platforms, crowdsourcing, or rater-based data collection programs.
• Experience designing tasks for complex domains.
• Experience with data analysis to inform instruction improvement.
• Familiarity with AI/ML concepts and data labeling processes.