Technical Writer (1 year contract)

Major Responsibilities

• Taking end-to-end responsibility for product documentation projects – from initial design & draft reviews to release
• Content specialist for products – Document advanced product documentation
• Create and edit Knowledge Base articles troubleshooting in articles, identify knowledge gaps.
• Improve published documents based on customer and internal feedback
• Work with US & IL based developers and sales engineers, to determine scope, design outline, draft documents, carry through reviews from US & IL , and then take the project to a successful conclusion and sign-off.
• Work with support agents, QA and R&D to validate the technical integrity of a Knowledge Base article.
• Write and edit knowledge base articles and admin guides for a product you choose to own.
  

Qualifications

• At least 3 years of experience in Technical Writing
• This role is for 1 year contract.
• Ability to understand technical concepts.
• Excellent verbal and written communication skills
• Ability to work in Agile mode
• Ability to work within short deadlines.
• Knowledge in cyber security - an advantage
• Knowledge in MadCap Flare - an advantage
• Previous technical assistance role in IT - advantage