Technical Training Manager-service

The Manager Technical Training in the Service Division at our company plays a crucial role in ensuring the continuous enhancement of technical skills and knowledge among the employees. You will report directly to the Head of Service and be based in Ernakulam. With a minimum of 10 years of experience in the Service division, including at least 2 years in a similar managerial role within a reputable automobile dealership, you will lead the training initiatives to build high-performing teams. As the ideal candidate, you should hold a graduate degree, be aged below 45 years, and demonstrate a strong ability to develop and deliver technical training modules tailored to specific requirements. Your responsibilities will include designing and conducting training programs, particularly for new product launches and onboarding new employees. Collaborating with aftersales and R&D teams, you will develop comprehensive training modules and ensure that all staff are up-to-date with the latest technological advancements. Your role will also involve maintaining a Management Information System (MIS) to track training programs, conducting refresher courses, and cross-training employees to enhance team performance. Additionally, you will be responsible for driving customer satisfaction and retention programs, as well as implementing new initiatives to enhance dealership operations and customer experience. A key aspect of the role involves liaising with OEM Service Officials, conducting service process audits, and implementing improvement actions as necessary. Flexibility to travel as per business requirements is essential. The Manager Technical Training will work full-time in a morning shift at our Ernakulam location. This position offers the opportunity to contribute to the growth and success of our Service Division while also enjoying benefits such as Provident Fund. If you have at least 9 years of experience in service, 8 years in the automobile industry, and 8 years in the automobile service division, we encourage you to apply for this role and be part of our dynamic team dedicated to delivering exceptional service quality and customer satisfaction.,