Job
Description
As a Customer Service Executive / Technical Support Executive for Inbound Voice Process (Tech Support) at Adeeba E Services Pvt Ltd, your role involves taking inbound calls from customers regarding printer, router, and antivirus issues. You will be responsible for diagnosing the problems effectively and recommending the most suitable plan to address the customer's concerns. Additionally, you will have the opportunity to promote and sell technical support plans along with relevant software to enhance customer satisfaction. Key Responsibilities: - Handle inbound calls related to technical issues with printers, routers, and antivirus software. - Diagnose customer problems accurately and provide appropriate solutions. - Recommend and sell technical support plans and relevant software products to customers. To excel in this role, the ideal candidate should possess the following qualifications: - Minimum 6 months to 1 year of experience in outbound tech support. - Proven ability to independently close calls. - Strong convincing and sales skills. Adeeba E Services Pvt Ltd offers the following benefits and facilities to its employees: - Fixed salary credited on the 1st of every month to your salary account. - 24 leaves per year, along with comp offs and birthday leaves. - Lucrative incentives based on performance. - No extension of shift timings, ensuring work-life balance. - Friendly and supportive working environment. If you meet the qualifications and are ready to take on this exciting opportunity, you must be able to join immediately. The salary for this position ranges from Rs. 15,000 to Rs. 25,000 per month (fixed), with additional lucrative incentives. The shift timings are as follows: - Shift: US Shift (9:00 pm to 7:00 am) - Working Days: 6 days a week For further inquiries or to apply for this position, please contact Paromita (HR) at 9038208238. We look forward to welcoming you to our team at Adeeba E Services Pvt Ltd and leveraging your skills to provide exceptional customer service and technical support to our clients. As a Customer Service Executive / Technical Support Executive for Inbound Voice Process (Tech Support) at Adeeba E Services Pvt Ltd, your role involves taking inbound calls from customers regarding printer, router, and antivirus issues. You will be responsible for diagnosing the problems effectively and recommending the most suitable plan to address the customer's concerns. Additionally, you will have the opportunity to promote and sell technical support plans along with relevant software to enhance customer satisfaction. Key Responsibilities: - Handle inbound calls related to technical issues with printers, routers, and antivirus software. - Diagnose customer problems accurately and provide appropriate solutions. - Recommend and sell technical support plans and relevant software products to customers. To excel in this role, the ideal candidate should possess the following qualifications: - Minimum 6 months to 1 year of experience in outbound tech support. - Proven ability to independently close calls. - Strong convincing and sales skills. Adeeba E Services Pvt Ltd offers the following benefits and facilities to its employees: - Fixed salary credited on the 1st of every month to your salary account. - 24 leaves per year, along with comp offs and birthday leaves. - Lucrative incentives based on performance. - No extension of shift timings, ensuring work-life balance. - Friendly and supportive working environment. If you meet the qualifications and are ready to take on this exciting opportunity, you must be able to join immediately. The salary for this position ranges from Rs. 15,000 to Rs. 25,000 per month (fixed), with additional lucrative incentives. The shift timings are as follows: - Shift: US Shift (9:00 pm to 7:00 am) - Working Days: 6 days a week For further inquiries or to apply for this position, please contact Paromita (HR) at 9038208238. We look forward to welcoming you to our team at Adeeba E Services Pvt Ltd and leveraging your skills to provide exceptional customer service and technical support to our clients.
